renewal RRS feed

  • Question

  • Hello

    I was told via-e-mail that my onecare would run out on 1-13-08 so I bought a new copy and downloaded it on 1-13-08 and in the bottom left corner of my new copy it says that my subscription ends on 2-20-08. Why would it say this when it is a new live one-care?
    Wednesday, January 16, 2008 1:57 AM


  • If you activated with the same LiveID used for your original subscription, it inherits the expiration from that. Check your subscription status at http://billing.microsoft.com and use the renew link to renew the subscription. Select the option to renew with a PIN or Token, which is the retail key from inside your new copy.

    If you activated with a different LiveID and the Billing site and your PC don't agree on the actual expiration date, please contact support. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Wednesday, January 16, 2008 4:25 PM