Answered by:
Windows 7 Suddenly Not Genuine

Question
-
It seems my laptop has encountered the same problems others have today after over a years use. Thought I'd start a new thread to ensure mine did not get lost within somebody elses. Can anyone help? Any problems with the post let me know.
Ran the MGAD tool and here's the results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FE75BF25-5045-44AC-8B84-0AA767FD9916}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE75BF25-5045-44AC-8B84-0AA767FD9916}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2976130518-908815560-1713730251</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>90333607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-2057-7600.0000-3092009
Installation ID: 007230527206065255197374221766103121939430414142815450
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 06/02/2012 19:12:08Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:9:2011 01:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyaaovOx6f8AL9mXWFfh+sPZoYkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPmMonday, February 6, 2012 7:15 PM
Answers
-
"vortex15" wrote in message news:598994a7-2044-4948-8b3c-81003f2c33ef...
It seems my laptop has encountered the same problems others have today after over a years use. Thought I'd start a new thread to ensure mine did not get lost within somebody elses. Can anyone help? Any problems with the post let me know.
Ran the MGAD tool and here's the results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
You need to change the Product Key, using the Change Product Key link at the bottom of the System properties page – you may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, February 6, 2012 11:22 PM
Monday, February 6, 2012 8:21 PMModerator
All replies
-
"vortex15" wrote in message news:598994a7-2044-4948-8b3c-81003f2c33ef...
It seems my laptop has encountered the same problems others have today after over a years use. Thought I'd start a new thread to ensure mine did not get lost within somebody elses. Can anyone help? Any problems with the post let me know.
Ran the MGAD tool and here's the results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
You need to change the Product Key, using the Change Product Key link at the bottom of the System properties page – you may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, February 6, 2012 11:22 PM
Monday, February 6, 2012 8:21 PMModerator -
Might seem a really silly question but what do I change it to? The same thing it originally was?Monday, February 6, 2012 8:32 PM
-
The product key printed on the COA sticker affixed to your computer, either on the bottom or in the battery compartment.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Monday, February 6, 2012 8:45 PMAnswerer -
Use the one on your COA sticker on the machine's case (or possibly inside the battery sompartment)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, February 6, 2012 8:45 PMModerator -
Unfortunately after a year of use my COA is a bit worn now. Going to have to try and get my parents to try and find the key back home somewhere.Monday, February 6, 2012 9:06 PM
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There is no record of a COA key unless someone copied it for safe keeping. It does not appear on receipts, etc. It is an emergency key provided by the manufacturer (who does not record it) in case the COA SLP key fails to self-activate. The one in your report is the embedded COA SLP key and cannot be used to activate manually. I suggest you use a magnifying glass and see if you can recover the COA key.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Monday, February 6, 2012 9:14 PMAnswerer -
"vortex15" wrote in message news:cc6ea623-0f8a-4b90-945c-458349e30283...Unfortunately after a year of use my COA is a bit worn now. Going to have to try and get my parents to try and find the key back home somewhere.Unless you’ve upgraded the system, the ONLY place you’ll find the Key is on the COA sticker – unless someone was savvy enough to copy it for safe-keeping.Try using a magnifier and a bright light – it works wonders!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, February 6, 2012 9:16 PMModerator -
So, should I not be able to get the key from the COA, what are my alternatives? Pay out £80 or whatever on a new Windows 7?Monday, February 6, 2012 9:44 PM
-
Use the manufacturer's recovery partition to restore the system to factory condition. You will see the Function Key to press to start the recovery on the first screen that appears when you start the computer. If you have removed the recovery partition you have to order recovery disks from the manufacturer or a third party like Recovery-Disks.com. The recovery software installs the self-activating COA SLP product key. The recovery process will remove everything you currently have on the computer so back up your files and data with Windows Easy Transfer. The recovery process means you are starting all over.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Monday, February 6, 2012 10:15 PM
Monday, February 6, 2012 10:14 PMAnswerer -
As it will likely cost me quite a bit for a decent hard drive, I'm tempted to go for this deal (being a student at university) http://www.software4students.co.uk/Microsoft_Windows_7_Professional_64_bit_Upgrade_Edition-details.aspx. If I get this and go to use it, will I have to backup the data on my laptop anyway or will my programs, documents etc just be left the way they are? And would it also clear up the problem that I'm having? Thanks for the help so far by the way!
- Edited by vortex15 Monday, February 6, 2012 10:31 PM
Monday, February 6, 2012 10:28 PM -
I am not sure you need to replace the hard drive.
As for the Professional Upgrade edition, if your present copy is 32bit, yes you will have to do a Custom Installation. If the present edition is 64bit (I did not see a reference to it in the report) you can do an in-place-upgrade (Upgrade option on the installation type selection screen). A Custom Installation requires you to back up your files and settings and then reinstall your programs and restore the files and settings. An Upgrade Installation does not disturb your programs, drivers, or files but you should back up your data as a precaution. Make sure 64bit device drivers are available from the manufacturer and download them to a dvd before starting.
If you do have to do a Custom Install, do not remove the present edition first because an upgrade product key requires the previous OS be in place at the time you upgrade. When you reach the installation type selection screen you can use the Disk Tools in the lower right to reformat the drive if you want to.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Monday, February 6, 2012 11:02 PM
Monday, February 6, 2012 11:00 PMAnswerer -
I am not sure you need to replace the hard drive.
As for the Professional Upgrade edition, if your present copy is 32bit, yes you will have to do a Custom Installation. If the present edition is 64bit (I did not see a reference to it in the report) you can do an in-place-upgrade (Upgrade option on the installation type selection screen). A Custom Installation requires you to back up your files and settings and then reinstall your programs and restore the files and settings. An Upgrade Installation does not disturb your programs, drivers, or files but you should back up your data as a precaution. Make sure 64bit device drivers are available from the manufacturer and download them to a dvd before starting.
If you do have to do a Custom Install, do not remove the present edition first because an upgrade product key requires the previous OS be in place at the time you upgrade. When you reach the installation type selection screen you can use the Disk Tools in the lower right to reformat the drive if you want to.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Monday, February 6, 2012 11:59 PM -
Yes. 64bit to 64bit permits an upgrade procedure.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
Tuesday, February 7, 2012 2:20 AMAnswerer -
I have the CD for the Windows 7 Professional, I will post whether it is successful or not or if there's any problems.Friday, February 10, 2012 1:33 PM
-
Well, I tried to upgrade using the Professional CD, only to be told that I had to use the key in an anytime upgrade. When I tried that, it told me there was a problem and to contact Microsoft Support. Great. Looks like a recovery of my laptop will have to take place...
IMPORTANT EDIT; Despite what I thought, after opting to shut it down it began to install the upgrade, and upon restarting began configuring. It now seems that I am running on the Windows Professional OS. No error message has appeared yet and the message in the bottom corner has vanished, leaving me with just a black screen. Anything I need to do now?
- Edited by vortex15 Friday, February 10, 2012 6:52 PM
Friday, February 10, 2012 6:09 PM -
"vortex15" wrote in message news:bcd1a6f8-0b20-43ab-b9da-2d88c42fcc6e...
Well, I tried to upgrade using the Professional CD, only to be told that I had to use the key in an anytime upgrade. When I tried that, it told me there was a problem and to contact Microsoft Support. Great. Looks like a recovery of my laptop will have to take place...
IMPORTANT EDIT; Despite what I thought, after opting to shut it down it began to install the upgrade, and upon restarting began configuring. It now seems that I am running on the Windows Professional OS. No error message has appeared yet and the message in the bottom corner has vanished, leaving me with just a black screen. Anything I need to do now?
Please post a new MGADiag report – if everything is OK except for the background, simply change the background to your choice using the Personalize properties
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, February 10, 2012 9:37 PMModerator -
Here you go, let me know if there are any problems:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7X2BC-KB3Y6-32D93
Windows Product Key Hash: hODhZ8HUoOD4miwgAOdWJ8R5mac=
Windows Product ID: 00371-168-4178546-85007
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FE75BF25-5045-44AC-8B84-0AA767FD9916}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE75BF25-5045-44AC-8B84-0AA767FD9916}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32D93</PKey><PID>00371-168-4178546-85007</PID><PIDType>5</PIDType><SID>S-1-5-21-2976130518-908815560-1713730251</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>90333607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-168-417854-01-2057-7601.0000-0412012
Installation ID: 018463348246529613000456431121736512505186904455322436
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32D93
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 11/02/2012 01:29:57Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:9:2011 01:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjuyaaovOx6f8AL9mXWFfh+sPZoYkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Saturday, February 11, 2012 1:30 AM -
"vortex15" wrote in message news:6e1eaf5e-b918-4e31-8809-8e81a30ee43b...
Here you go, let me know if there are any problems:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7X2BC-KB3Y6-32D93
Windows Product Key Hash: hODhZ8HUoOD4miwgAOdWJ8R5mac=
Windows Product ID: 00371-168-4178546-85007
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
That looks fine to me – you should have no problems changing your background :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, February 11, 2012 9:24 AMModerator -
Thanks for the help!Saturday, February 11, 2012 9:28 AM
-
"vortex15" wrote in message news:1350bec5-5bd9-4871-beb4-085da5aaad97...Thanks for the help!You’re welcome – good luck!(I’m still not sure what exactly happened with your upgrade – but when it works, I’ve learned not to ask too many questions! <g>)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, February 11, 2012 9:54 AMModerator