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  • Question

  • Thi computer was purchased from Dell over five years ago the Genuine Windows was just put on here last week at first it passed the Windows and the after I added Avast anti-virus software and Malwarebytes also more memory to it I started getting the notice saying this copy of Windows did not pass genuine windows validation why is that I have also ran the diagnostics and here is the cop[y of the report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WV37P-GC7V7-8GCXD
    Windows Product Key Hash: hdoM8R5BMEt2IoswUm6GA1Ma2J0=
    Windows Product ID: 76487-640-5401173-23489
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {2D1F85A6-DC41-4453-9DF2-10E191FCAA11}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2D1F85A6-DC41-4453-9DF2-10E191FCAA11}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8GCXD</PKey><PID>76487-640-5401173-23489</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-2111687655-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date></BIOS><HWID>AA1E39E70184606C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65062</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, April 11, 2012 5:20 AM

Answers

  • "topkatt659" wrote in message news:4e59a6b9-d397-4e1c-8da9-6435af4c8e90...
    I asked my friend who the computer belongs to and she said that someone else did work on it. so if they reformatted the drive and put that version on there will it have replaced or destroyed the built in sector that has the restore to factory settings on it or will we have to get the reinstallion disc from Dell?

    Kathy

    Chances are that it will have erased the recovery partition :(
    You can still try following the instructions for recovery - it can't hurt any more than your machine has already been..
    You may be able to purchase a set of recovery disks from Dell  - or if not them, then try one of the specialist providers, such as restoredisks.com
    make sure that you get the correct one for your machine!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    You are so right Noel I tried F11 and all it did was go straight to the windows screen so I am going to contact Dell and get the disc for it sometime during this next week.

    Kathy

    Sunday, April 15, 2012 8:15 AM

All replies

  • "topkatt659" wrote in message news:5993a31c-21c5-4e77-8797-c539009368de...

    Thi computer was purchased from Dell over five years ago the Genuine Windows was just put on here last week at first it passed the Windows and the after I added Avast anti-virus software and Malwarebytes also more memory to it I started getting the notice saying this copy of Windows did not pass genuine windows validation why is that I have also ran the diagnostics and here is the cop[y of the report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WV37P-GC7V7-8GCXD
    Windows Product Key Hash: hdoM8R5BMEt2IoswUm6GA1Ma2J0=
    Windows Product ID: 76487-640-5401173-23489
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date></BIOS

     

     

     

    Windows is using a Key which was never issued by MS - and must therefore have been generated by a hacker's KeyGen utility.
    For which version and edition of Windows is the machine licensed, according to the COA sticker on the case??
     
    The installation of Office Enterprise is also likely to be counterfeit - unless you acquired it through your employer or college.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 7:51 AM
    Moderator
  • "topkatt659" wrote in message news:5993a31c-21c5-4e77-8797-c539009368de...

    Thi computer was purchased from Dell over five years ago the Genuine Windows was just put on here last week at first it passed the Windows and the after I added Avast anti-virus software and Malwarebytes also more memory to it I started getting the notice saying this copy of Windows did not pass genuine windows validation why is that I have also ran the diagnostics and here is the cop[y of the report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WV37P-GC7V7-8GCXD
    Windows Product Key Hash: hdoM8R5BMEt2IoswUm6GA1Ma2J0=
    Windows Product ID: 76487-640-5401173-23489
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date></BIOS

    Windows is using a Key which was never issued by MS - and must therefore have been generated by a hacker's KeyGen utility.
    For which version and edition of Windows is the machine licensed, according to the COA sticker on the case??
    The installation of Office Enterprise is also likely to be counterfeit - unless you acquired it through your employer or college.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Ok the COA sticker says Windows Home Edition so how could this have happened and will restoring it back to original factory settings resolve the issue.

    Kathy

    Wednesday, April 11, 2012 5:27 PM
  • "topkatt659" wrote in message news:a92b7ef6-c7d4-4bde-a2ed-204e4fb5e02f...
     
    Ok the COA sticker says Windows Home Edition so how could this have happened and will restoring it back to original factory settings resolve the issue.

    Kathy

    Yes, restoring back to ex-factory state should fix everything.
    Be aware that doing so will delete ALL data on the drive - so back up to external media first!!
     
    How did it happen? - the usual reason is taking the machine to an incompetent person to 'repair' it after a problem. Rather than do a proper repair, they reformat and reinstall with a counterfeit - it takes less than half the time, and works for long enough that they can usually blame all consequences on the client (and perhaps get paid a second time to 'fix' it again).
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 6:57 PM
    Moderator
  • I asked my friend who the computer belongs to and she said that someone else did work on it. so if they reformatted the drive and put that version on there will it have replaced or destroyed the built in sector that has the restore to factory settings on it or will we have to get the reinstallion disc from Dell?

    Kathy

    Wednesday, April 11, 2012 7:42 PM
  • "topkatt659" wrote in message news:4e59a6b9-d397-4e1c-8da9-6435af4c8e90...
    I asked my friend who the computer belongs to and she said that someone else did work on it. so if they reformatted the drive and put that version on there will it have replaced or destroyed the built in sector that has the restore to factory settings on it or will we have to get the reinstallion disc from Dell?

    Kathy

     
    Chances are that it will have erased the recovery partition :(
    You can still try following the instructions for recovery - it can't hurt any more than your machine has already been..
     
    You may be able to purchase a set of recovery disks from Dell  - or if not them, then try one of the specialist providers, such as restoredisks.com
     
    make sure that you get the correct one for your machine!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 7:56 PM
    Moderator
  • Thanks Noel I will do just that and let you know how it goes

    Kathy

    Wednesday, April 11, 2012 8:33 PM
  • "topkatt659" wrote in message news:4e59a6b9-d397-4e1c-8da9-6435af4c8e90...
    I asked my friend who the computer belongs to and she said that someone else did work on it. so if they reformatted the drive and put that version on there will it have replaced or destroyed the built in sector that has the restore to factory settings on it or will we have to get the reinstallion disc from Dell?

    Kathy

    Chances are that it will have erased the recovery partition :(
    You can still try following the instructions for recovery - it can't hurt any more than your machine has already been..
    You may be able to purchase a set of recovery disks from Dell  - or if not them, then try one of the specialist providers, such as restoredisks.com
    make sure that you get the correct one for your machine!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    You are so right Noel I tried F11 and all it did was go straight to the windows screen so I am going to contact Dell and get the disc for it sometime during this next week.

    Kathy

    Sunday, April 15, 2012 8:15 AM
  • "topkatt659" wrote in message news:b9f179a0-3f0f-4437-b071-07578648b545...
     
    You are so right Noel I tried F11 and all it did was go straight to the windows screen so I am going to contact Dell and get the disc for it sometime during this next week.

    Kathy

    I'm not too surprised :(
    Good Luck with Dell - use their website to order the disks, rather than phone.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 15, 2012 9:39 AM
    Moderator