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Failed Office 2002 validation on Xp Pro RRS feed

  • Question

  • We recently upgraded this user's hardware (Dell) and it came with XPP installed. We re-installed his copy of MSO 2002 (XP) onto the new computer (after erasing the old hard disk) and activated the software via the Internet with no problem.  This software was obtained directly from Microsoft as an upgrade from MSO 2000. This new inatallation has been running for 6 months and has been updated regularly.  All of a sudden, as of today the MSO update function fails due to OGAV failure 0x80180101.  What do we do now?
    Friday, March 9, 2007 8:00 PM

Answers

  • SBCM,

    I am sorry to hear about your recent complications. I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information?

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

    Friday, March 9, 2007 8:03 PM
  • I have an already activated FrontPage2002 on my Windows2000 Pro SP4 machine, also installed is Office 2003 and One Note 2003 (both of those validate WGA, but the FP2002 DOES NOT validate - I need this fixed ASAP - I was put through 5 different support numbers yesterday and was put on hold twice at the last number 40 minutes each time, that is ludicrous)

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Unsupported OS
    Detailed Status: N/A
    Windows Product Key: *****-*****-4XT9H-BR6Q2-WBDQB
    Windows Product Key Hash: 1HWWwRPvNBitPpDOYLDDOX3BZoY=
    Windows Product ID: 51873-006-3044406-09245
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    ID: {B52E2535-60C1-4D10-B740-D2D97B2841F7}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-438-80070422_025D1FF3-118-80070422_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: http=localhost:8080;https=localhost:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B52E2535-60C1-4D10-B740-D2D97B2841F7}</UGUID><Version>1.7.0012.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><PKey>*****-*****-*****-*****-WBDQB</PKey><PID>51873-006-3044406-09245</PID><PIDType>0</PIDType><SID>S-1-5-21-1177238915-1580818891-1957994488</SID><SYSTEM/><BIOS/><HWID>CBAB33870184CE62</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>2197EFDD9770D66</Val><Hash>7LAXvSHoacir2XzNZdoGIEXZsC4=</Hash><Pid>54196-750-4872194-16640</Pid><PidType>1</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B2690632E853D00</Val><Hash>VOQjC9sfBBD29iCSPz7Juy1KCaU=</Hash><Pid>73931-640-2816425-57680</Pid><PidType>14</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>3C9EE199C88D78</Val><Hash>1/GcsrpVvp8R0J6gVR2vhT0Gw48=</Hash><Pid>70172-700-8795616-55454</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 13, 2007 5:21 AM
  • Good Morning Dan,

         Again sorry to hear about the problems which you are experiencing. We are here to do our utmost best in resolving customer's  problems. Hopefully I can give advice to alleviate the problems you are having.  

         I understand the inconvenience you are currently experiencing surrounding Office activation. The problem is a licensing store issue. This is an easy fix.  In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  

    1) Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.  Also activate Front Page separately. 
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us


    Did this work?  I look forward to the outcome at your earliest opportunity.


     
    Thanks,
    Stephen Holm MS

    Tuesday, March 13, 2007 6:39 PM
  • The suggestion of deleting the file you suggested and WHERE you suggested it would be (and it was there) had absolutely zero effect or affect.

     

    When I opened Publisher, then word, and tried to "Activate" them, I only got a box that said they were already activated - this is the same I am getting when "Activating" Front Page 2002 !

     

    Do you think perhaps that I should also REBOOT since the dat file you mention might be loaded in ram at startup?

    Wednesday, March 14, 2007 1:17 AM
  • Dan,

         Yes, please reboot your system after making changes. Anytime you make changes always reboot a system as this will allow new changes to take effect or clear out issues which may be experiencing. Also if this doesn't work here is another option I would like to recommend.

         Some activation problems indicate your license file is corrupted for Microsoft Office 2003 or for Microsoft Office XP. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office product. The license file is not removed when you remove the Office product. Additionally, the file is not overwritten when you reinstall the Office product. Another symptom of a corrupted license file is a failure to successfully pass Office Genuine Advantage validation. If the license file is corrupted, use the following methods to delete the license file for Office 2003.

    1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2. Right-click the Opa11.dat file, and then click Delete.

    IMPORTANT:  DO NOT DELETE THE OPA11.bak FILE.

    3. Close the folder.

    4. Start an Office 2003 program to start the Office 2003 Activation Wizard.


    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen MS

    Wednesday, March 14, 2007 5:59 PM

All replies

  • SBCM,

    I am sorry to hear about your recent complications. I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information?

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

    Friday, March 9, 2007 8:03 PM
  • I have an already activated FrontPage2002 on my Windows2000 Pro SP4 machine, also installed is Office 2003 and One Note 2003 (both of those validate WGA, but the FP2002 DOES NOT validate - I need this fixed ASAP - I was put through 5 different support numbers yesterday and was put on hold twice at the last number 40 minutes each time, that is ludicrous)

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Unsupported OS
    Detailed Status: N/A
    Windows Product Key: *****-*****-4XT9H-BR6Q2-WBDQB
    Windows Product Key Hash: 1HWWwRPvNBitPpDOYLDDOX3BZoY=
    Windows Product ID: 51873-006-3044406-09245
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.0.2195.2.00010000.4.0.pro
    ID: {B52E2535-60C1-4D10-B740-D2D97B2841F7}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: FCEE394C-438-80070422_025D1FF3-118-80070422_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: http=localhost:8080;https=localhost:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B52E2535-60C1-4D10-B740-D2D97B2841F7}</UGUID><Version>1.7.0012.0</Version><OS>5.0.2195.2.00010000.4.0.pro</OS><PKey>*****-*****-*****-*****-WBDQB</PKey><PID>51873-006-3044406-09245</PID><PIDType>0</PIDType><SID>S-1-5-21-1177238915-1580818891-1957994488</SID><SYSTEM/><BIOS/><HWID>CBAB33870184CE62</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>2197EFDD9770D66</Val><Hash>7LAXvSHoacir2XzNZdoGIEXZsC4=</Hash><Pid>54196-750-4872194-16640</Pid><PidType>1</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B2690632E853D00</Val><Hash>VOQjC9sfBBD29iCSPz7Juy1KCaU=</Hash><Pid>73931-640-2816425-57680</Pid><PidType>14</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>3C9EE199C88D78</Val><Hash>1/GcsrpVvp8R0J6gVR2vhT0Gw48=</Hash><Pid>70172-700-8795616-55454</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 13, 2007 5:21 AM
  • Good Morning Dan,

         Again sorry to hear about the problems which you are experiencing. We are here to do our utmost best in resolving customer's  problems. Hopefully I can give advice to alleviate the problems you are having.  

         I understand the inconvenience you are currently experiencing surrounding Office activation. The problem is a licensing store issue. This is an easy fix.  In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  

    1) Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.  Also activate Front Page separately. 
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us


    Did this work?  I look forward to the outcome at your earliest opportunity.


     
    Thanks,
    Stephen Holm MS

    Tuesday, March 13, 2007 6:39 PM
  • The suggestion of deleting the file you suggested and WHERE you suggested it would be (and it was there) had absolutely zero effect or affect.

     

    When I opened Publisher, then word, and tried to "Activate" them, I only got a box that said they were already activated - this is the same I am getting when "Activating" Front Page 2002 !

     

    Do you think perhaps that I should also REBOOT since the dat file you mention might be loaded in ram at startup?

    Wednesday, March 14, 2007 1:17 AM
  • Dan,

         Yes, please reboot your system after making changes. Anytime you make changes always reboot a system as this will allow new changes to take effect or clear out issues which may be experiencing. Also if this doesn't work here is another option I would like to recommend.

         Some activation problems indicate your license file is corrupted for Microsoft Office 2003 or for Microsoft Office XP. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office product. The license file is not removed when you remove the Office product. Additionally, the file is not overwritten when you reinstall the Office product. Another symptom of a corrupted license file is a failure to successfully pass Office Genuine Advantage validation. If the license file is corrupted, use the following methods to delete the license file for Office 2003.

    1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2. Right-click the Opa11.dat file, and then click Delete.

    IMPORTANT:  DO NOT DELETE THE OPA11.bak FILE.

    3. Close the folder.

    4. Start an Office 2003 program to start the Office 2003 Activation Wizard.


    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen MS

    Wednesday, March 14, 2007 5:59 PM