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Windows not Genuine???? RRS feed

  • Question

  • My computer was working just fine yesterday and even earlier today, but when I opened it just a second ago it is saying my windows is not genuine?

    I ran a diagnostics report. Can anyone tell me how to fix this?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {A65737A2-953A-4A24-9A64-E3BAB0A3D7EA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_FCEE394C-458-8004100a_025D1FF3-344-8004100a_025D1FF3-229-8004100a_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A65737A2-953A-4A24-9A64-E3BAB0A3D7EA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490678919-321000818-271083872</SID><SYSTEM/><BIOS/><HWID>58300500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Error 0x8004100A occurred in connecting to the processor on server ..

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAAABQABAAEAAQABAAAAAwABAAEAeqjMBHYbIL6ABIjMmGBeVUQs8vSm1bD29NGsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      TCPA            Phoeni        x     
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC



    Sunday, June 19, 2011 2:52 AM

Answers

  • "eric chavez" wrote in message news:59a4deb9-5b32-4bd7-93f1-e0c2a1f61c44...

    My computer was working just fine yesterday and even earlier today, but when I opened it just a second ago it is saying my windows is not genuine?

    I ran a diagnostics report. Can anyone tell me how to fix this?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    File Scan Data-->

    Other data-->
    ><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/>



    Licensing Data-->
    Error 0x8004100A occurred in connecting to the processor on server ..


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
      SLIC            HPQOEM        SLIC-MPC




    Interesting - this appears on the face of it to be a counterfeit install - an attempt to install an HP recovery disk onto a Retail motherboard.
    Have you sent the PC in for repair at all?
     
    What is the make and model of the PC?
    For what version and edition of Windows is it licensed according to the COA sticker on the case?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 19, 2011 11:29 AM
    Moderator

All replies

  • "eric chavez" wrote in message news:59a4deb9-5b32-4bd7-93f1-e0c2a1f61c44...

    My computer was working just fine yesterday and even earlier today, but when I opened it just a second ago it is saying my windows is not genuine?

    I ran a diagnostics report. Can anyone tell me how to fix this?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    File Scan Data-->

    Other data-->
    ><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/>



    Licensing Data-->
    Error 0x8004100A occurred in connecting to the processor on server ..


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
      SLIC            HPQOEM        SLIC-MPC




    Interesting - this appears on the face of it to be a counterfeit install - an attempt to install an HP recovery disk onto a Retail motherboard.
    Have you sent the PC in for repair at all?
     
    What is the make and model of the PC?
    For what version and edition of Windows is it licensed according to the COA sticker on the case?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 19, 2011 11:29 AM
    Moderator
  • Do this :

     

    > Right click on CMD - Run as administrator

    > On the command prompt - Type in net stop slsvc
       press enter


    > delete "tokens.dat"  file from  C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    > On the command prompt - Type in net start slsvc
       press enter


    > On the command prompt - Type cscript %windir%\system32\slmgr.vbs -rilc
       press enter


    > On the command prompt - Type Slmgr -rearm
       press enter


    > Restart the computer - Type in the product key

    Monday, June 20, 2011 3:39 AM


  • > Restart the computer - Type in the product key

    If this is a HP specific OEM Windows installed on a Non-HP/Non-OEM computer (as we suspect) then there will be No CoA sticker, and therefore no Product Key.  so what product key are you referring to?

    Darin MS
    Monday, June 20, 2011 10:05 PM
  • You said it yourself 'you suspect'. Well my suspicions says, the above method will work cause I've had a customer with the same issue, it worked !

    Oh btw VKB suggests the same have a look...

    Tuesday, June 21, 2011 1:21 AM
  • Same issue? We don't even know what the specific issue is. All Genuine related issues give the same error that the OP described. But not all Genuine related issues are resolved by the same set of steps.

    (not to mention the fact that your steps assume the user knows how to launch a CMD prompt, knows the DOS command to delete a file and doesn't specify what product key you want the user to type)

    My point is that when we suspect something, we try to ask clarifying questions to see if we can confirm our suspicions (as Noel did in his first post) and when providing steps, don't just tell What the user needs to do, but explain How to do them, as well.

     

    NOTE: I am not trying to give you a hard time, I am just trying to ensure we give the users that come here the best possible support.


    Darin MS

    Tuesday, June 21, 2011 10:01 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, June 23, 2011 8:44 PM