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Windows 7 is not authentic RRS feed

  • Question

  • New Emachine computer upon restart yesterday told me my Windows 7 was not authentic.  It won't keep a wallpaper on the screen either, don't know if that's related.  I ran the MGA tool but can't find a program on my computer that will display it.  Is there anyway I can send you the file and see if you can display it>?  It saved as a .dat file but notepad or wordpad will display it.  Im lost here.  
    Monday, June 14, 2010 4:22 PM

Answers

  • Press the win key and pause at the same time, scroll to the lower portion of the system properties screen, select change product key, insert the key on that sticker then activate by phone using the following steps.

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

    5. Go to www.microsoft.com/genuine and attempt to validate windows and report any problems here, include any error messages.

     

     

    Wednesday, June 16, 2010 1:28 AM

All replies

  • I see that you ran the MGA program and had a problem with it. I will paste the instructions from Darin, please re-download from the link below, run the program, if it runs correctly you will see a button that says copy, click that and paste the results in this thread.

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Monday, June 14, 2010 5:05 PM
  • If you are still unable to post a Diagnostic Report, create a (no cost) support request at http://support.microsoft.com/gp/contactwga for further assistance.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, June 16, 2010 6:46 PM
    • Unproposed as answer by Darin Smith MS Wednesday, June 16, 2010 6:46 PM
    Monday, June 14, 2010 6:47 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {EE163D7E-FFF7-4654-945C-208DDD47A0A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EE163D7E-FFF7-4654-945C-208DDD47A0A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2639621044-242761584-77402816</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>ET1810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090429000000.000000+000</Date></BIOS><HWID>06BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>6EAF59C6232A2B4</Val><Hash>HLRSDaiAja3bTzSEssyKDUB39Rw=</Hash><Pid>81605-346-3634847-65214</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2262009
    Installation ID: 014721752454158545540236440170967616399516440833532765
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 2
    Trusted time: 6/15/2010 5:06:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:28:2010 01:22
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEAeqg2AWan7MVMXN7+NNzuQYb7wH1Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   042909  APIC1049
      FACP   042909  FACP1049
      HPET   042909  OEMHPET0
      MCFG   042909  OEMMCFG
      WDRT   042909  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   042909  OEMB1049
      NVHD   042909  NVHDCP
      AWMI   042909  OEMB1049
      SSDT   DpgPmm  CpuPm


    GOT IT......HERE ITS IS.  I'M SORRY.

    Tuesday, June 15, 2010 10:07 PM
  • Look for a COA sticker on the back or side of your computer, it will state what version of windows is supposed to be installed on your computer. Please tell us what verion is listed on that sticker, DO NOT POST THE KEY that is displayed on the sticker, just tell us the verions stated on the sticker. Your computer, from this report has a bios verion from early 2009 that does not support windows 7 SLP activation. Also, the system specs do not reflect that it came with windows 7. You may need to take it back to the store you bought it from and return it or have them fix it.

    Tuesday, June 15, 2010 11:00 PM
  • It says Windows 7 home prem OA LATAM
    Wednesday, June 16, 2010 1:08 AM
  • Press the win key and pause at the same time, scroll to the lower portion of the system properties screen, select change product key, insert the key on that sticker then activate by phone using the following steps.

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

    5. Go to www.microsoft.com/genuine and attempt to validate windows and report any problems here, include any error messages.

     

     

    Wednesday, June 16, 2010 1:28 AM
  • You are wonderful!!!!  It said it was ok.  Thank you so much.

    Wednesday, June 16, 2010 2:03 AM
  • You are wonderful!!!! 


    Great, can you let my wife know that?
    Wednesday, June 16, 2010 2:14 AM
  • Lol.  I would.  What about the bios that does not support Windows 7?
    Wednesday, June 16, 2010 3:35 AM
  • You are activated with the COA SLP key, that is a backup for normal SLP activation for cases such as yours. You may be able to find a bios update from your manufacturer that would enable SLP activation but that is a mute point now and I do not like to tell people to flash a bios, bad things can happen if it fails. However, if you are interested in pursuing that I would recomend you read up on bios flashing. It isn't neccesary though.

    Wednesday, June 16, 2010 3:41 AM
  • Ok. Thanks again...
    Wednesday, June 16, 2010 5:11 AM