locked
windows 7 not genuine RRS feed

  • Question

  • Please help. What do I do? this laptop came from new egg with windows installed. I have the code on the bottom of the laptop.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-JPT3V-FF4MF-2F22X
    Windows Product Key Hash: TPU/Cy3h+M8MamWCJH/kShAQPeE=
    Windows Product ID: 00371-OEM-9083233-76837
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {B80DB888-782C-4C7E-9FCE-0E3585EAF311}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B80DB888-782C-4C7E-9FCE-0E3585EAF311}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2F22X</PKey><PID>00371-OEM-9083233-76837</PID><PIDType>3</PIDType><SID>S-1-5-21-1129926803-780085442-555655939</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6475V7G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET81WW (3.11 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091126000000.000000+000</Date></BIOS><HWID>C06B3907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17946

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-832-376837-02-1033-7601.0000-2942014
    Installation ID: 000493371650343631889636675234401294536623487065625723
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2F22X
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 1
    Trusted time: 11/30/2015 1:01:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x80070422
    HrOnline: 0x00000000
    HealthStatus: N/A
    Event Time Stamp: 11:30:2015 13:08
    WAT Activex: Registered
    WAT Admin Service: Not Registered - 0x80070422

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GEWsn325CzeU2Q/wPZwtrwXPLPklOjyRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7U   
      FACP            LENOVO        TP-7U   
      HPET            LENOVO        TP-7U   
      BOOT            LENOVO        TP-7U   
      MCFG            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      ECDT            LENOVO        TP-7U   
      SLIC            LENOVO        TP-7U   
      ASF!            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      TCPA                    
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   

    Monday, November 30, 2015 6:13 PM

Answers

  • You have a couple of problems - one is fixable, but the other may not be.

    Download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extract the .exe file, and run it, then reboot.

     Post back with another MGADiag report, and we'll then see what we can do.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 1, 2015 8:04 AM
    Moderator