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  • Question

  • Can you tell Me if this download will work!
    Friday, June 29, 2007 8:05 AM

Answers

  • Robert Lemons,

     

    This forum support Microsoft customers who are experiencing Windows Genuine Advantage-related problems.

     

    If that could be you issue, please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, June 29, 2007 1:29 PM
  • Robert,

     

    As Dan mentioned the forum address only WGA concerns customers may have. Also your question is very vague. Please let us know your concerns so we may provide some solutions. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Friday, June 29, 2007 6:48 PM

All replies

  • Robert Lemons,

     

    This forum support Microsoft customers who are experiencing Windows Genuine Advantage-related problems.

     

    If that could be you issue, please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, June 29, 2007 1:29 PM
  • Robert,

     

    As Dan mentioned the forum address only WGA concerns customers may have. Also your question is very vague. Please let us know your concerns so we may provide some solutions. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Friday, June 29, 2007 6:48 PM