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Error with KeyUpdateTool_enu.exe RRS feed

  • Question

  • Hi,

     

    I keep getting an error when I run the KeyUpdateTool_enu.exe The error states "This application must be run on a support Windows XP operating system"

     

    Can you please either send me a copy of the latest file or a URL to another file I can run. It seems there is a mismatch of my Product Key after I reinstalled XP Media Center Edition earlier this week.

     

    Thanks,

    --V

    Wednesday, September 5, 2007 7:35 PM

Answers

  • VQTS,

     

    Are you receiving any explaination or error codes whatsoever?  If so please post them to us.  Next we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

     

    Wednesday, September 5, 2007 7:47 PM
  • Hi Stephen,

     

    Thanks for such a quick and detailed response. Lets see if I have followed the right steps:

    - There are no error code numbers, just a pop-up error window with an "OK" button.

    - The following (pasted at the end) is the copy from the diagnostic tool output.

    - Details on my COA are as follows:

    1. Windows XP Media Center Edition 2005

    2. Just has the computer manufacturer's name in black "Dell"

    3. I got hit by a virus some months ago and ended up having to "rebuild" the machine. I had lost the media and borrowed a CD. Since the COA sticker was still on my laptop I figured it wouldn't be a big deal. I kept getting prompted for the CD Key and ended up using a random CD to complete the installation. I thought the Product Key was different from the CD-Key.

     

    Hope that helps. I still have my COA sticket and just need to authenticate my copy of windows so I can get all my SP's and updates before I restore my data.

     

    Thanks and look fwd to hearing back from you,

    --V

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22779
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {42EC6917-71BF-4E4E-AD73-CFE097F3D570}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42EC6917-71BF-4E4E-AD73-CFE097F3D570}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22779</PID><PIDType>5</PIDType><SID>S-1-5-21-1482476501-436374069-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC051                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20060313000000.000000+000</Date></BIOS><HWID>5B2E391701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, September 5, 2007 7:59 PM
  • VQTS,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows Medica Center product  key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numberous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenerio.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

    This is why you may be seeing the "Software Counterfeiting" messages on your computer.  You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank You,

    Stephen Holm, MS

    WGA Forum Manager

     

    Wednesday, September 5, 2007 9:57 PM
  • Vish,

     

         Do you have the original software which came with your Dell @ the time of purchase? Did you call Dell Technicial Support @ 800- 624-9896 and/or visit their webpage here: 

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False 

     

    Ask Technical Support if you may purchase the original recovery media for your particular laptop model. Usually restore discs aren't the full price. 

     

         Please visit http://support.dell.com/support/ and search for How To Perform A System Recovery. Maybe there is a hidden partion located on your laptop (if you haven't already erased the hard drive) where you may perform a restore point. If so there should be a tool you can use to make an image for archival purposes. 

     

         Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/ and or http://www.dellcommunity.com/supportforums/?~ck=ln&lnki=0&nav=true . Maybe you can search for replace a lost Dell system restore disk. 

     

     

         Unfortunately I can not provide you with any further assistance. The software installed on your system is OEM and is supported by the OEM company, Dell.  Hopefully this information will provide you with assistance.

     

    Thank you,

     

    Stephen Holm, MS


     

     

     

     

     


     

    Thursday, October 11, 2007 5:43 PM

All replies

  • VQTS,

     

    Are you receiving any explaination or error codes whatsoever?  If so please post them to us.  Next we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

     

    Wednesday, September 5, 2007 7:47 PM
  • Hi Stephen,

     

    Thanks for such a quick and detailed response. Lets see if I have followed the right steps:

    - There are no error code numbers, just a pop-up error window with an "OK" button.

    - The following (pasted at the end) is the copy from the diagnostic tool output.

    - Details on my COA are as follows:

    1. Windows XP Media Center Edition 2005

    2. Just has the computer manufacturer's name in black "Dell"

    3. I got hit by a virus some months ago and ended up having to "rebuild" the machine. I had lost the media and borrowed a CD. Since the COA sticker was still on my laptop I figured it wouldn't be a big deal. I kept getting prompted for the CD Key and ended up using a random CD to complete the installation. I thought the Product Key was different from the CD-Key.

     

    Hope that helps. I still have my COA sticket and just need to authenticate my copy of windows so I can get all my SP's and updates before I restore my data.

     

    Thanks and look fwd to hearing back from you,

    --V

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22779
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {42EC6917-71BF-4E4E-AD73-CFE097F3D570}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42EC6917-71BF-4E4E-AD73-CFE097F3D570}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22779</PID><PIDType>5</PIDType><SID>S-1-5-21-1482476501-436374069-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC051                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20060313000000.000000+000</Date></BIOS><HWID>5B2E391701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, September 5, 2007 7:59 PM
  • The Product Key Update Tool was not designed for use with Windows XP Media Center Edition product keys.  It can only be used with either Windows XP Home Edition or Windows XP Professional product keys.  A Windows XP Media Center Edition product key is only valid when Windows XP Media Center Edition is installed.  Your MGA log shows you have a "retail version" of Windows XP installed without a valid Windows XP "retail" product key. 

     

    You'll need to contact Dell Support and order a replacement of the Dell Windows XP Media Center Edition Reinstallation CDs, then perform a "clean install".

     

    Wednesday, September 5, 2007 8:09 PM
    Moderator
  • VQTS,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows Medica Center product  key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numberous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenerio.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

    This is why you may be seeing the "Software Counterfeiting" messages on your computer.  You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank You,

    Stephen Holm, MS

    WGA Forum Manager

     

    Wednesday, September 5, 2007 9:57 PM
  • Hi Stephen,

     

    Thanks for your detailed message. I am quite stuck and need further guidance on the best route to follow. My laptop had a genune copy and still has the sticker with the product key on it. How can I restore that product key onto my current installation without having to wipe off everything.

     

    The support plan for the laptop has ended and as such, I am being told that I have to "buy" a copy of the restore disk from Dell. I can't afford to do that since I already paid for a license of XP Media Center Edition when I bought the laptop.

     

    Are there other ways I can reload the product key onto my system?

     

    Thanks,

    --Vish

     

    Thursday, October 11, 2007 9:38 AM
  • Vish,

     

         Do you have the original software which came with your Dell @ the time of purchase? Did you call Dell Technicial Support @ 800- 624-9896 and/or visit their webpage here: 

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False 

     

    Ask Technical Support if you may purchase the original recovery media for your particular laptop model. Usually restore discs aren't the full price. 

     

         Please visit http://support.dell.com/support/ and search for How To Perform A System Recovery. Maybe there is a hidden partion located on your laptop (if you haven't already erased the hard drive) where you may perform a restore point. If so there should be a tool you can use to make an image for archival purposes. 

     

         Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/ and or http://www.dellcommunity.com/supportforums/?~ck=ln&lnki=0&nav=true . Maybe you can search for replace a lost Dell system restore disk. 

     

     

         Unfortunately I can not provide you with any further assistance. The software installed on your system is OEM and is supported by the OEM company, Dell.  Hopefully this information will provide you with assistance.

     

    Thank you,

     

    Stephen Holm, MS


     

     

     

     

     


     

    Thursday, October 11, 2007 5:43 PM