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OneCare Login Problem

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I bought OneCare about two weeks ago and activated it with a token after that I tried (for the past two weeks) to login to finish OneCare but my ID will not work and it says that my email and or password is incorrect I know that neither are incorrect because I have reset my password almost everyday to try to log in with my ID @live.com but it will not work and it is fustrating me to no end! I also have uninstalled and reinstalled the program once and it still will not work.

Thursday, January 31, 2008 10:04 PM

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Make sure that you are not copying and pasting your password.

After resetting the password at http://account.live.com, log in with the LiveID at http://billing.microsoft.com to verify that you have indeed activated a subscription. If it shows active, and you are still unable to log in with that LiveID in OneCare to activate, please contact support after confirming that you have no other security software (firewall, antivirus, antispyware) installed and running on your computer that is interfering with the connection to the OneCare servers.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Friday, February 1, 2008 1:29 PM

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