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Suspicious Letter From One Care RRS feed

  • Question

  • Hello,

    I have a subscription to One Care which expires December 5th.  I received an email from Microsoft (see below) which states I will be given an extra 6 months of One Care and asks that I verify my billing info.


    OneCare provides the PC care services you need to stay safe online and keep your home PCs tuned and running smoothly. Because OneCare will be discontinued in late 2010, we are no longer taking renewals. However, since you are a valued OneCare customer, we are extending your subscription for 6 months free of charge. NO ACTION IS REQUIRED. YOUR CREDIT CARD WILL NOT BE CHARGED. You can continue to enjoy the full benefits of OneCare throughout the extended term of your subscription. We will provide information on new options shortly before your subscription expires. Thank you for choosing OneCare. Offer valid in US only.

    Please confirm that your account and payment information is up to date.

    To view or change your billing account, go to https://billing.microsoft.com, and select one of the following options:
    • To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
    • To view a billing statement for a payment method, click the payment method's link under 'Payment type'. 
    If you do not want to renew this subscription, you must cancel the subscription before the renewal date shown above. To cancel, go to https://billing.microsoft.com, click on the service name, and then on the next page click 'Cancel my service'.

    Thank you for using Microsoft Online Services.

    Microsoft Customer Support


    I am confused.  The email states my credit card will not be charged yet they ask that I make sure my account information is up to date! 

    Must I remove my billing information to ensure I am not billed for a software that no longer exists?  Is this a standard letter being sent to all OneCare users?  When I remove my billing info, if I am allowed to do so, will Microsoft continue to bill to my account  information on record?

    Thank you,

    Camiele

    Saturday, November 7, 2009 7:40 PM

Answers

  • If your account information is current there is no action required. This is a legitimate e-mail sent to current One Care subscribers. As stated in the e-mail your account will not be charged. 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, November 7, 2009 10:47 PM
    Moderator

All replies

  • If your account information is current there is no action required. This is a legitimate e-mail sent to current One Care subscribers. As stated in the e-mail your account will not be charged. 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Saturday, November 7, 2009 10:47 PM
    Moderator
  • Thank you Jim and have a Happy Thanskgiving.

    Camiele
    Sunday, November 8, 2009 12:20 AM
  • BTW, if there will be no charge, why are they concerned about my account info?

    Camiele
    Monday, November 9, 2009 4:42 AM