none
vista validation RRS feed

  • Question

  • when i tried to login my computer said i did not have a valid windows vista.  it won't let me on to see if anything is wrong.  what do i do?
    Wednesday, July 22, 2009 4:59 AM

Answers

All replies

  •  Hello btigger,

      When you login to Vista and it says your Vista is Non-Genuine, it should give you a few options.  One of the options should be something like "Learn More Online" and when you click that option, an Internet Browser opens.  Once you have the Internet Browser open, follow the below "If you don't have access to the Start Button" steps to post a Diagnostic Report

      If you are unable to get an Internet Browser to open or if you have any other problems creating a Diagnostic Report, then please open a (no cost) WGA Support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance.

    ----------  

       
    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/59d65782-e2c0-4c8b-a926-64ff92e20ec0.

    6)    In a reply post, paste the Diagnostic Report


    Thank you,
    Darin MS
    Wednesday, July 22, 2009 5:16 PM
  • No reply from original poster.

    Closing thread as Answered

    Darin MS
    Friday, July 31, 2009 5:37 PM