CRM 2013 on-premiss : data encryption key activation for email sending RRS feed

  • Question

  • Hi All,

    I am using CRM 2013 onpremise deployment .i am getting following error while trying to send email from activities.

    Checked in datamangement->data encryption path encryption status was inactive . how to get encryption key and activate it?

    I need to send mail from CRM2013 onpremise what are setup’s needed .

    Can you please suggest me on this..


    Wednesday, July 23, 2014 5:53 AM

All replies

  • Hi Rammohan,

    In the Data Encryption dialog box, select Show Encryption Key, in the Current encryption key box select the encryption key, and copy it to the clipboard.



    If this post helps you, please click "Mark As Answer" on the post and "Vote as Helpful"

    • Proposed as answer by DynaDeveloper Wednesday, July 23, 2014 12:33 PM
    Wednesday, July 23, 2014 6:31 AM
  • Hi ,

    currently my data encryption staus was Inactive.

    I got the encryption key from other organization of same server and trying to activate it i am getting below error when activating.

    please help me on this


    Thursday, July 31, 2014 11:55 AM
  • Hi, you need to do as it says. Go to Active Directory and add your account to the CRM PrivUserGroup:

    Thursday, July 31, 2014 1:25 PM
  • You are getting above error because you are logged-in in to CRM using user who is not member of PrivUserGroup AD.

    CRM Creates PrivUserGoup in AD while CRM Deployment.

    Log-in to CRM using a user who is member of PrivUserGroup in CRM and try adding encryption key.

    Thursday, July 31, 2014 1:34 PM