Answered by:
Help with windows update error 80070426

Question
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these are the results of my WGA diagnostic data:
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {84A7E7A2-C296-45CE-A7A5-47D21530F90B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.091208-0542
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{84A7E7A2-C296-45CE-A7A5-47D21530F90B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-240373625-1044280413-4056576645</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN566AA-ABA s3200n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070810000000.000000+000</Date></BIOS><HWID>F8303507018400E8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Newfoundland Standard Time(GMT-03:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAnJ+mM9QwJNRqqJIAZAlu9vL06A1AR6xWO+rI9A==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPCI haven't been able to use windows update since March....iplease help! :)
Saturday, June 5, 2010 10:33 PM
Answers
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Hello joycie81,
Ask about your Windows Update problem here: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes
Good Luck! :-)
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, June 11, 2010 8:44 PM
Saturday, June 5, 2010 11:04 PM
All replies
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"joycie81" wrote in message news:59daa615-2a20-403f-afae-0480570f3aaf...
these are the results of my WGA diagnostic data:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
Software Licensing service is not running.haven't been able to use windows update since March....iplease help! :)
Not too surprising , if the Software Licensing Service isn't running.Go to Start - typeSERVICES.MSCin the Search box, and hit the Enter keyIn the Services Control panel - look for the Software Licensing Service Right-click on it, and select Properties.Make sure that the Startup type is set to AutomaticClick on ApplyStart the service.If it fails to start for some reason, make a note of the error message, and put it in your response.If it starts OK, then go to the Validation site, and Validate Windows.The run another MGADiag report and post it in your responseGood Luck
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, June 5, 2010 11:03 PMModerator -
Hello joycie81,
Ask about your Windows Update problem here: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes
Good Luck! :-)
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, June 11, 2010 8:44 PM
Saturday, June 5, 2010 11:04 PM