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product key problem RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: d56075e3-b287-43ed-864d-41ecbcdc8ac6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d56075e3-b287-43ed-864d-41ecbcdc8ac6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1078081533-651377827-839522115</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5500                     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="3"/><Date>20050614******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>4A5A3E07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Thursday, March 1, 2007 10:41 PM

Answers

  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

    Thursday, March 1, 2007 10:57 PM
    Moderator

All replies

  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

    Thursday, March 1, 2007 10:57 PM
    Moderator
  • Hi annis,

      From the report you posted, your Windows XP is Genuine, it just appears to need to be Activated.  The Bad News is that the product key used to install Office Professional Edition is a VLK (volume license key) that has been blocked per the request of the legal VLK holder.  The corporation who owns this key is located in Washington State, U.S..

      For Windows XP, I suggest following the steps below for the "Activate by Phone" method. If that does not work, please provide a description of the issue you are seeing.

      For Office, if your version of Office came with your computer, You will need to uninstall Office and use the Office product key that came with your computer, to reinstall.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker. 

      If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft as well as confront the seller for the Genuine Microsoft Software, that you paid for.  Microsoft legal will follow up on all leads provided.  If you were sold high quality counterfeit Office, you may be eligible for a complimentary replacement copy.  For details on the ways to 'get genuine', see the web page that outlined your validation failure details.  It will provide all of the possible steps you can take

    How to activate Windows XP by phone:
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows".

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

     

    Thursday, March 1, 2007 11:12 PM