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activation/product key problems RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R9Y32-CVTYH-FG86J
    Windows Product Key Hash: JQ0XJkzDID/ZyGAcT3DX57E/mk0=
    Windows Product ID: 55274-OEM-2211906-04595
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4EF931DC-83D4-4A57-B6BA-3E81D19E1646}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4EF931DC-83D4-4A57-B6BA-3E81D19E1646}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG86J</PKey><PID>55274-OEM-2211906-04595</PID><PIDType>2</PIDType><SID>S-1-5-21-1123561945-113007714-1708537768</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Compaq PC</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K1</Version><SMBIOSVersion major="2" minor="3"/><Date>20001012******.******+***</Date></BIOS><HWID>509932DF01842029</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    I re-installed Windows XP Professional last week. I had lost my product key, so i called Microsoft and paid $10.00 for a new one. Everything was fine until I tried to activate Windows over the internet, and it said that i had entered an invalid product key. I called microsoft to try to active Windows over the phone, and i kept getting redirected. I talked to proabably 10 different people there, and the last guy i talked to checked the product key i had purchased, and said that the product key was valid, and had asked me to look at the disc and tell him what was on it, and he confirmed that it was a OEM disc.

     

    He told me that my options were to either

    a) Talk to technical support and they will fix the problem for a charge of $60

    or

    b) Go to the Microsoft support site, and/or check the Microsoft newsgroups?

     

    I've reinstalled windows a few times on this computer and never had this problem, until i bought the new product key. The last guy at Microsoft I talked to said that he was no technical advisor, but judging by my situation he would guess that it had something to do with the hardware installed on my computer. Does anybody know what is going on here or how i can fix this?

    Thursday, October 18, 2007 12:24 AM

Answers

  • Hello,

     

    Nothing appears to be wrong after reading the diagnostic results. What exactly is the problem you are experiencing. Also have you called Compaq computers? They are actually the ones who will support the OEM software.

     

     

     

    Stephen Holm ,MS

    Thursday, November 1, 2007 12:11 AM

All replies

  •  

    Nobody can help me with this? I've only got 20 days left to activate windows and I don't know what to do.
    Friday, October 26, 2007 9:56 PM
  • I had the same problem last night, and they gave me the same offer for a solution.  I talked to our PC supplier and he told me he has been talking to Microsoft about it for about two weeks now.  What are we to do?  I've reverted back to Windows 2000.  If someone's got a solution, please do tell.
    Wednesday, October 31, 2007 5:18 PM
  • Hello,

     

    Nothing appears to be wrong after reading the diagnostic results. What exactly is the problem you are experiencing. Also have you called Compaq computers? They are actually the ones who will support the OEM software.

     

     

     

    Stephen Holm ,MS

    Thursday, November 1, 2007 12:11 AM
  • The problem is that I can't activate Windows. When I'm at the windows activation it says incorrect product key. I haven't called Compaq, this is not the original OS that came on the computer. the origianl OS was Windows ME, I bought Windows XP from a computer outlet and installed it. I have reinstalled XP several times and never had any problems, until I had to get the replacement product key, and now I can't activate Windows.
    Thursday, November 1, 2007 2:32 AM
  • TJ,

     

    After reading your Diag results it indicates OEM SLP. OEM SLP doesn't require activation. Can you tell me what exactly verison OS you purchased @ the computer outlet? Also is this the actual Diag results taken from the machine your having problems with with what you recently purchased?  

     

     

    Thank you,

     

    Stephen Holm, MS 

    Thursday, November 1, 2007 5:17 PM
  • This is Wndows XP Professional that I bought from the computer outlet. What exactly is SLP? And yes, that is the diagnostic results for the computer I am having the problems with. I've run the diagnostics again

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R9Y32-CVTYH-FG86J
    Windows Product Key Hash: JQ0XJkzDID/ZyGAcT3DX57E/mk0=
    Windows Product ID: 55274-OEM-2211906-04595
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4EF931DC-83D4-4A57-B6BA-3E81D19E1646}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4EF931DC-83D4-4A57-B6BA-3E81D19E1646}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG86J</PKey><PID>55274-OEM-2211906-04595</PID><PIDType>2</PIDType><SID>S-1-5-21-1123561945-113007714-1708537768</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Compaq PC</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K1</Version><SMBIOSVersion major="2" minor="3"/><Date>20001012******.******+***</Date></BIOS><HWID>509932DF01842029</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, November 1, 2007 9:09 PM