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Office 2007 key not accepted RRS feed

  • Question

  • I've just received a new laptop that has Office 2007 already installed.  I own a copy of Office 2007 Pro that was installed on my now dead previous laptop.  On launching Word I am prompted for a product key.  When I enter the product key from my licensed copy on the new laptop I receive a warning that the key is not valid.

    Below is a copy of the results of the diagnostic tool.  Please advise.

    George

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {6A30D2B1-25ED-4C76-9467-5EFE36BFE3A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A30D2B1-25ED-4C76-9467-5EFE36BFE3A5}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3313312933-2679045907-347518123</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PZU Ver. F.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>A06D3AAF0184E079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FFEA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|106D2:Compaq Computer Corporation|106D2:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|106D2:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, August 12, 2009 3:56 AM

Answers

  • Hello TTrout,

      The Trail version of Office 2007, that came with your computer is, most likely, the Home and Student 2007 Edition.  You stated that the Product Key that you entered was from Office 2007 Professional.

      An Office 2007 Professional product key will not work in a Office 2007 Home and Student install (just like how a Vista Ultimate key wouldn't work in Vista Basic).

      To resolve your issue, uninstall the Trial version of Office 2007 Home and Student and install Office 2007 Professional using the Office 2007 Pro Product Key.

    Thank you,
    Darin MS  
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 5:32 PM
    Wednesday, August 12, 2009 5:31 PM
  • Hello TTrout,

    You previously wrote, "I own a copy of Office 2007 Pro that was installed on my now dead previous laptop."

    That license for Office 2007 Pro, which you originally receivd preinstalled on the old laptop, and now have installed on the new laptop, is an OEM license, according to the Product ID:  "<Pid>89451-OEM-6603535-23468</Pid"

    If you read the Software Licensing Terms (SLT) for your OEM license for Office 2007, you will see that OEM licenses for Office 2007 are only valid on the computer onto which first installed and are not permitted by the SLT to be moved to any other computer.  To view the SLT, open up an Office application (such as Word), click the office button, then the Word Options button, then Resources in the left column, then the About button in the lower right, then click the blue link to read the SLT.  Refer to para 2 of the OEM licensing section.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, August 13, 2009 3:22 PM
    Thursday, August 13, 2009 4:43 AM

All replies

  • Hello TTrout,

      The Trail version of Office 2007, that came with your computer is, most likely, the Home and Student 2007 Edition.  You stated that the Product Key that you entered was from Office 2007 Professional.

      An Office 2007 Professional product key will not work in a Office 2007 Home and Student install (just like how a Vista Ultimate key wouldn't work in Vista Basic).

      To resolve your issue, uninstall the Trial version of Office 2007 Home and Student and install Office 2007 Professional using the Office 2007 Pro Product Key.

    Thank you,
    Darin MS  
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 5:32 PM
    Wednesday, August 12, 2009 5:31 PM
  • I doubt it was H&S because Access was installed.

    I was reluctant to just install from my CDs 'cuz I've been lost in the Microsoft vortex before.  But without a useful answer I just went ahead, loaded my CD and when prompted for a product key mine was accepted.  So I'm now good to go.  Gotta be - I'm teaching a class in Office 2007 starting in two weeks!

    g

    Wednesday, August 12, 2009 9:28 PM
  • Hello TTrout,

    Now that your Office is installed, can you run the mgadiag utility once more and post the results for a final check-up. :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, August 12, 2009 9:37 PM
  • Looks ok to me, but then what do I know? <g>

    g

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6A30D2B1-25ED-4C76-9467-5EFE36BFE3A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A30D2B1-25ED-4C76-9467-5EFE36BFE3A5}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3313312933-2679045907-347518123</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PZU Ver. F.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>A06D3AAF0184E079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>101B56635DD477A</Val><Hash>tOGMcldCR33Ud5q46J/sNmlCu3g=</Hash><Pid>81605-957-7676097-65987</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>838EC659BCC6846</Val><Hash>DSXpo9llZ1ZV3RzpdVUmkFI8Lvs=</Hash><Pid>89451-OEM-6603535-23468</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FFEA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|106D2:Compaq Computer Corporation|106D2:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|106D2:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, August 12, 2009 10:30 PM
  • Hello TTrout,

    You previously wrote, "I own a copy of Office 2007 Pro that was installed on my now dead previous laptop."

    That license for Office 2007 Pro, which you originally receivd preinstalled on the old laptop, and now have installed on the new laptop, is an OEM license, according to the Product ID:  "<Pid>89451-OEM-6603535-23468</Pid"

    If you read the Software Licensing Terms (SLT) for your OEM license for Office 2007, you will see that OEM licenses for Office 2007 are only valid on the computer onto which first installed and are not permitted by the SLT to be moved to any other computer.  To view the SLT, open up an Office application (such as Word), click the office button, then the Word Options button, then Resources in the left column, then the About button in the lower right, then click the blue link to read the SLT.  Refer to para 2 of the OEM licensing section.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, August 13, 2009 3:22 PM
    Thursday, August 13, 2009 4:43 AM
  • Hello TTrout,

      I am confused by your "But without a useful answer" comment. Especially considering the fact that when you followed my answer, your issue was resolved.

     And yes, Dan is correct, you are not licensed to use that OEM copy of Office on any computer, other then the one it was first installed on.  Retail versions are the only type that is licensed to do that.

    Have a nice day,
    Darin MS  
    Thursday, August 13, 2009 3:21 PM
  • To correct some misperceptions in case others follow this thread:

    My licensed copy of Office 2007 was store-bought.  It was not an OEM copy and thus should have been able to be installed on any machine (within license limitations.)  

    When I tried my experiment I had not received any reply.  Just because my reply was entered after a message does not imply that it was not useful.  My preference, though, always is to find a solution that does not entail a tedious uninstall and reinstall.

     I did not uninstall any installation of Office.
    • Edited by TTrout Friday, August 14, 2009 10:07 PM
    Friday, August 14, 2009 11:49 AM
  • Hello TTrout,

      Open Office, click the "Help" dropdown menu and then click "About" or "About Office".  The About window should show the Product ID. 

    If that Product ID has the letters 'OEM' contained in it, then the software is OEM and OEM Licensing, described above, apply.

    If that Product ID contains only numbers, the software is Retail and you are able to move the software from one computer to another.

    Thank you,
    Darin MS
    Friday, August 14, 2009 3:01 PM
  • Product ID does not contain OEM.

    g
    Friday, August 14, 2009 4:29 PM
  • Hello TTrout,

    I would like to apologize for creating any confusion regarding your installations of Office 2007.

    Please refer to the section of the mgadiag report below:

    ><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>101B56635DD477A</Val><Hash>tOGMcldCR33Ud5q46J/sNmlCu3g=</Hash><Pid>81605-957-7676097-65987</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>838EC659BCC6846</Val><Hash>DSXpo9llZ1ZV3RzpdVUmkFI8Lvs=</Hash><Pid>89451-OEM-6603535-23468</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    The boldface data above described your retail license for Office 2007 Professional.  PID type 1 is full retail.

    The underlined data above describes the preinstalled trial for Office 2007 which can be converted upon purchase of the corresponding Product Key to any one of three different editions of Office 2007.  This type of Office trial is generically described as the 2007 Microsoft Office System and when converted to a perpetual license yields an OEM license for Office 2007.

    It looks like you still have both installations of Office on the computer, the reinstalled trial and your full retail copy of Office 2007.  May I suggest uninstalling the 2007 Microsoft Office System trial?  It is possible that having an unactivated installation of Office will be seen by the Office Validation system as having a nongenuine installation (because it is not activated) and therefore would preclude you from download any of the nice-to-have content that requires a validated Office to download.   Even though you have a validated and legitimate license for Office 2007 Professional installed, if the validation servers see a nongeuine installation of Office they will not allow access to the gated content.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, August 15, 2009 2:08 AM
  • It is not at all clear how uninstalling Office System can be accomplished if indeed there is a second installation.  Neither Control Panel or the Windows Installer Clean Up utility show a second instance of MS Office.  What's the likelihood of mgadiag reporting orphaned registry entries?  If indeed there is no second installation, what mechanism exists to eliminate this apparently phantom installation?

    g

    Saturday, August 15, 2009 10:02 PM
  • Hello TTrout,

    You may just want to run with it for a while and if no problems crop up, no worries.

    Put these two MS KB articles in your Favorites, though, just in case you need them later:

    http://support.microsoft.com/kb/971179/  "How do I uninstall the 2007 Office suites if I cannot uninstall it by using the "Add or Remove Programs" feature?"

    and

    http://support.microsoft.com/default.aspx/kb/928218  "How to manually uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature"
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, August 15, 2009 10:40 PM