crm/Navision RRS feed

  • Question

  • Hi,

    I'm inquire for MS CRM2011, and someone talk to me about Navision which be native with crm2011. But I didn't fond anything about it anywhere.

    But I find something about Navision CRM, whiche contain crm tools. So does the personn who talk to me confuse with that?

    Can anyone explain me what ah Navision crm more and less than CRM 2011?

    Thanks for explanation


    Wednesday, December 22, 2010 2:07 PM


All replies

  • Hi Arka,

    Microsoft Dynamics NAV is one of the Microsoft Dynamics ERP products (the others include AX for enterprise customers and GP for small businesses) which is aimed at the mid-market. It's an ERP product so its core capabilities are financial management and supply chain management. It also has some sales, marketing and service capabilities which overlap with Dynamics CRM.

    Dynamics CRM is a completely stand-alone CRM product with no ERP capabilities. It has much deeper sales, marketing and service capabilities than any of the Dynamics ERP products.

    Many customers choose to integrate their ERP systems with Dynamics CRM so that everyone in the company has a complete picture of the customer available.

    More more information visit http://www.dynamics.com.

    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Wednesday, December 22, 2010 2:52 PM
  • Hi Neil,

    Thanks for these explanations.

    If I well understand what you said there's no direct link between CRM 2011 and Navision, right?

    Navision has just some features that overlap CRM but nothing more. There's no possibility to link them natively, right?



    Wednesday, December 22, 2010 4:49 PM
  • for the current version of CRM (i.e. version 4) we use Scribe Insight to integrate between our CRM 4 and NAV systems - the Scribe application offers an "out-of-the-box" integration adapter & template which can be easily configured and adapted around your business processes.


    I don't know if Scribe will support CRM 2011 and NAV, but you'll have to ask them.



    • Proposed as answer by MSCRM MAN Wednesday, December 22, 2010 6:04 PM
    • Marked as answer by Donna EdwardsMVP Sunday, January 2, 2011 5:34 PM
    Wednesday, December 22, 2010 6:03 PM
  • Based on this:


    It suggests that NAV 2009 R2 will have built-in integration to Dynamics CRM

    Leon Tribe
    Want to hear me talk about all things CRM? Check out my blog
    or hear me tweet http://www.twitter.com/leontribe

    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    Friday, December 24, 2010 12:05 AM