locked
Windows not genuine RRS feed

  • Question

  • One laptop in my bussines is saying that his windows is not genuine. I have talk with a microsoft's engineer but finally he says the guilty is the manufacturer of the laptop (Sony) or the AV (panda).

    Which steps can i follow to solve this?

    Thanks very much.

     

    Monday, May 9, 2011 12:47 PM

Answers

  • "isomaxx" wrote in message news:52eb62aa-bb7a-45e6-8dbf-7ef42a2b1c69...

    I must say, that the microsoft's engineer said me to replace the product key with a key he said me, so this key IS NOT the key that appears in the COA of the laptop.

    The report, here is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4GQHK-B269B-C29Q2
    Windows Product Key Hash: 6w66uKoF5sSuDaIkNEvb1nbUjGw=
    Windows Product ID: 89576-OEM-7201103-03352
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006

     

     
    I can see not actual cause your your problem - only the 'diagnosis' of 'Invalid License'
     
    I suspect therefore that the problem lies with the Licensing Store....
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 2:53 PM
    Moderator

All replies

  • "isomaxx" wrote in message news:5a1f7af1-393e-4030-90a0-be5419fb0a58...

    One laptop in my bussines is saying that his windows is not genuine. I have talk with a microsoft's engineer but finally he says the guilty is the manufacturer of the laptop (Sony) or the AV (panda).

    Which steps can i follow to solve this?

    Thanks very much.

     


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 1:36 PM
    Moderator
  • I must say, that the microsoft's engineer said me to replace the product key with a key he said me, so this key IS NOT the key that appears in the COA of the laptop.

    The report, here is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4GQHK-B269B-C29Q2
    Windows Product Key Hash: 6w66uKoF5sSuDaIkNEvb1nbUjGw=
    Windows Product ID: 89576-OEM-7201103-03352
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {C7CCFB24-8733-494A-9242-0D1A0967C208}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C7CCFB24-8733-494A-9242-0D1A0967C208}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C29Q2</PKey><PID>89576-OEM-7201103-03352</PID><PIDType>8</PIDType><SID>S-1-5-21-3566851884-853765308-1839314852</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-TZ21MN_N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0052N7</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>95323507018400EA</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>350D30F214CDD00</Val><Hash>HTuq7PIX7gqmx6DQyp3eyn4b+Ms=</Hash><Pid>73961-640-5421225-57123</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.0.6000.16509
    Nombre: Windows(TM) Vista, Business edition
    Descripción: Windows Operating System - Vista, OEM_COA_SLP channel
    Id. de activación: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 89576-00144-011-003352-02-3082-6000.0000-1292011
    Id. de instalación: 108666365583912364739093880510641220495422147750348005
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkId=57201
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkId=57203
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkId=57205
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkId=57204
    Clave de producto parcial: C29Q2
    Estado de la licencia: con licencia

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAAABAABAAIAAQABAAAABAABAAEAJJRWwoAi1ueAd0jkgl/Op2SV8vT8GfQ5IJsW/KxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      TCPA   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Monday, May 9, 2011 2:04 PM
  • "isomaxx" wrote in message news:52eb62aa-bb7a-45e6-8dbf-7ef42a2b1c69...

    I must say, that the microsoft's engineer said me to replace the product key with a key he said me, so this key IS NOT the key that appears in the COA of the laptop.

    The report, here is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4GQHK-B269B-C29Q2
    Windows Product Key Hash: 6w66uKoF5sSuDaIkNEvb1nbUjGw=
    Windows Product ID: 89576-OEM-7201103-03352
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006

     

     
    I can see not actual cause your your problem - only the 'diagnosis' of 'Invalid License'
     
    I suspect therefore that the problem lies with the Licensing Store....
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 2:53 PM
    Moderator
  • Appears to be ok?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2CHH9-8HKYD-HB9HC
    Windows Product Key Hash: A/nbV2WsQ0Pd4oyrc59uF9TS45w=
    Windows Product ID: 89576-OEM-7201891-03291
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {C7CCFB24-8733-494A-9242-0D1A0967C208}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C7CCFB24-8733-494A-9242-0D1A0967C208}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HB9HC</PKey><PID>89576-OEM-7201891-03291</PID><PIDType>8</PIDType><SID>S-1-5-21-3566851884-853765308-1839314852</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-TZ21MN_N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0052N7</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>95323507018400EA</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>350D30F214CDD00</Val><Hash>HTuq7PIX7gqmx6DQyp3eyn4b+Ms=</Hash><Pid>73961-640-5421225-57123</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.0.6000.16509
    Nombre: Windows(TM) Vista, Business edition
    Descripción: Windows Operating System - Vista, OEM_COA_SLP channel
    Id. de activación: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 89576-00144-018-903291-02-3082-6000.0000-1292011
    Id. de instalación: 103015971933379556410801312540739001669305709670445682
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkId=57201
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkId=57203
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkId=57205
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkId=57204
    Clave de producto parcial: HB9HC
    Estado de la licencia: con licencia

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJRWwuUcgCLW54B3SOSCX86nZJXy9PwZ9Dkgmxb8rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      TCPA   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Monday, May 9, 2011 3:30 PM
  • "isomaxx" wrote in message news:495a9b52-0b70-43de-b2b0-ef925e69d594...

    Appears to be ok?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2CHH9-8HKYD-HB9HC
    Windows Product Key Hash: A/nbV2WsQ0Pd4oyrc59uF9TS45w=
    Windows Product ID: 89576-OEM-7201891-03291
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006

     

     


    Looks good to me :)
     
    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 3:59 PM
    Moderator
  • Thanks very much :-)
    Tuesday, May 10, 2011 5:46 AM