Windows Validation

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  Mostafa,

  Please follow these steps for assistance:

  Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

  Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

   

  Note:  If the "Resolve" button on the Windows tab is NOT grayed out, that means the Utility found problems with your installation of Windows that it may be able to repair on its own.  Please click the "Resolve" button and follow any displayed instructions.

  Friday, May 4, 2007 3:17 PM
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  Dear Dan,

   

  This is the result:

   

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked VLK
  Detailed Status: N/A
  Windows Product Key: *****-*****-6JW6R-7GKVK-PB29M
  Windows Product Key Hash: 0kXf0SpGyzJ5rZNFGBoZjwiBjQc=
  Windows Product ID: 55274-647-6339761-23173
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.1.0.pro
  ID: cf562d19-d3ac-4219-b299-c4ee314730ad
  Is Admin: Yes
  AutoDial: Yes
  Registry: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Allowed
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Allowed
  Allow scripting of Internet Explorer Webbrowser control:
  Active scripting:
  Script ActiveX controls marked as safe for scripting:

  File Scan Data-->
  File Mismatch: c:\windows\system32\syssetup.dll

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>cf562d19-d3ac-4219-b299-c4ee314730ad</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-PB29M</PKey><PID>55274-647-6339761-23173</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1897051121-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S133-VM /WOL ACPI BIOS Revision 1004</Version><SMBIOSVersion major="2" minor="3"/><Date>20020321******.******+***</Date></BIOS><HWID>68F13A2F0184A04F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17137</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  So, it is blocked. I hope you can tell me how to unblock.

   

  Mostafa

  Sunday, May 6, 2007 8:04 AM
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  Mostafa,

   

  What about the info needed from Step 2?

  Sunday, May 6, 2007 4:06 PM
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  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid Product Key
  Detailed Status: N/A
  Windows Product Key: *****-*****-X7W2W-7R3XT-DVRPQ
  Windows Product Key Hash: FJ394wPNhWbU5cGyY+krGQmGt7E=
  Windows Product ID: 55274-640-5150253-23628
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: dfaf0885-48b7-4aa2-b5d8-fee8a914ebaf
  Is Admin: Yes
  AutoDial: No
  Registry: 0x80070005
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 8
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Allowed
  Download unsigned ActiveX controls: Allowed
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Allowed
  Allow scripting of Internet Explorer Webbrowser control: Allowed
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>dfaf0885-48b7-4aa2-b5d8-fee8a914ebaf</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DVRPQ</PKey><PID>55274-640-5150253-23628</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-113007714-682003330</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS/><HWID>DCA93FCF01846E4C</HWID><UserLCID>0427</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57485</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Sunday, May 6, 2007 7:08 PM
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  can you help me please,I am trying to fix it for abaut 3 months

  Sunday, May 6, 2007 7:12 PM
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  Ignas199108,

  Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

  If you search the forum for the part of the Product Key shown in the report, X7W2W-7R3XT-DVRPQ, you will see that Product Key has already been reported by several other posters.

  This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

  More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

  Look on the computer or in the materials that came with your computer or your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  Monday, May 7, 2007 2:50 PM