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Dell laptop with Win 7 Pro SP1 giving non-genuine validation error RRS feed

  • Question

  • I have been using this Dell laptop with OEM Win 7 Pro SP1 for over 3 years without any problem. On Nov 24, 2015, I upgraded to Windows 10 (online) after the 'Get Windows 10' popped on the task bar. The PC worked OK for a few days. A week later the PC stopped working...would not boot up after 'post'. Tried all possible ways to repair. Called up Microsoft support. No help from their end....only suggestion, talk to Dell. Called Dell support....no help from their end as well, as PC was out of warranty.

    Since the PC came with OS pre-installed and had no windows CD, installed Win 7 Pro SP1 using CD borrowed from a friend. Activated the OS, with out any problem, using the product key available  on the original sticker on the PC.

    Everything worked OK for a few days. Now the validation error has popped up. I get the following report after MGADiag.exe

    ---------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-9HK92-TV9K8-CXBPK

    Windows Product Key Hash: xc0kKmyHJP6sJF9qaJmLK3GHwCM=

    Windows Product ID: 00371-OEM-9313784-24460

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.150928-1507

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CXBPK</PKey><PID>00371-OEM-9313784-24460</PID><PIDType>8</PIDType><SID>S-1-5-21-3636058834-1326692846-1281438598</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120819000000.000000+000</Date></BIOS><HWID>3E8C3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-137-824460-02-1033-7601.0000-3072015

    Installation ID: 003886389540042623980570695205983711053696857282800242

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: CXBPK

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 13-Nov-15 5:30:38 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 11:3:2015 22:18

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GF6mIrssrnSYSYDUgwEm1zDxrHgy3qsLnM=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       CBX3  

      FACP                                   DELL                       CBX3  

      HPET                                    A M I                      PCHHPET

      BOOT                                  DELL                       CBX3   

      MCFG                                 DELL                       SNDYBRDG

      TCPA                                                                  

      SSDT                                    DELLTP                  TPM

      SSDT                                    DELLTP                  TPM

      SSDT                                    DELLTP                  TPM

      DMAR                                 INTEL                     SNB

      SLIC                                      DELL                       CBX3   

    Saturday, November 14, 2015 12:15 AM

Answers

  • The problem appears to be related to this error...

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    I suggest attempting validation at www.microsoft.com/genuine/validate using Internet Explorer - it should pass and clear the error

    Post back with the results, and a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 16, 2015 6:51 PM
    Moderator

All replies

  • The problem appears to be related to this error...

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    I suggest attempting validation at www.microsoft.com/genuine/validate using Internet Explorer - it should pass and clear the error

    Post back with the results, and a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 16, 2015 6:51 PM
    Moderator
  • Dear Noel,

    Thanks for the reply and suggestion. Validated successfully using IE. MGADiag report as below.

    ---------------------

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-9HK92-TV9K8-CXBPK

    Windows Product Key Hash: xc0kKmyHJP6sJF9qaJmLK3GHwCM=

    Windows Product ID: 00371-OEM-9313784-24460

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.150928-1507

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CXBPK</PKey><PID>00371-OEM-9313784-24460</PID><PIDType>8</PIDType><SID>S-1-5-21-3636058834-1326692846-1281438598</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120819000000.000000+000</Date></BIOS><HWID>3E8C3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-137-824460-02-1033-7601.0000-3072015

    Installation ID: 003886389540042623980570695205983711053696857282800242

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: CXBPK

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 18-Nov-15 7:18:06 AM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 11:18:2015 07:02

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GF6mIrssrnSYSYDUgwEm1zDxrHgy3qsLnM=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       CBX3  

      FACP                                   DELL                       CBX3  

      HPET                                    A M I                      PCHHPET

      BOOT                                  DELL                       CBX3   

      MCFG                                 DELL                       SNDYBRDG

      TCPA                                                                  

      SSDT                                    DELLTP                  TPM

      SSDT                                    DELLTP                  TPM

      SSDT                                    DELLTP                  TPM

      DMAR                                 INTEL                     SNB

      SLIC                                      DELL                       CBX3  

    Wednesday, November 18, 2015 12:48 PM
  • That looks fine now - Hopefully, you're no longer seeing notifications?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 18, 2015 5:07 PM
    Moderator
  • I've seen many issues like this with W7 to W10 or W8 to W10, it's a bigger issue when it's an embedded key...

    When you go from W7, W8 to W10 the W10 OS get a new key generated. Make sure and copy this code out of the OS after upgrade. I have been using a labeler and putting them on the systems and recording them digitally.

    There are a few easy tools for this that are safe. If you need help reply and I'll post a link.

    Once you get to W10 that key will then be needed for reinstall. You can download an image from Windows website for free.

    You can also now with the latest release use a W7, W8, W8.1 key in Windows 10 during install to do a clean install without a previously upgraded W10 key.

    This fixes this hell.

    On a side note, phone activation is still in W10 but hidden. I've had systems Windows Activation Support couldn't fix and had to use a Microsoft Master Key.

    Normally Windows Activation Support is very helpful so call them first when you have an issue. I do 100's of reloads a year and often they have activation issues.

    Hope this helps.

    Jeremy


    Vote for Freedom - Vote to Protect our Country

    Friday, November 20, 2015 8:36 AM