I have been using this Dell laptop with OEM Win 7 Pro SP1 for over 3 years without any problem. On Nov 24, 2015, I upgraded to Windows 10 (online) after the 'Get Windows 10' popped on the task bar. The PC worked OK for a few days. A week later the PC stopped
working...would not boot up after 'post'. Tried all possible ways to repair. Called up Microsoft support. No help from their end....only suggestion, talk to Dell. Called Dell support....no help from their end as well, as PC was out of warranty.
Since the PC came with OS pre-installed and had no windows CD, installed Win 7 Pro SP1 using CD borrowed from a friend. Activated the OS, with out any problem, using the product key available on the original sticker on the PC.
Everything worked OK for a few days. Now the validation error has popped up. I get the following report after MGADiag.exe
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9HK92-TV9K8-CXBPK
Windows Product Key Hash: xc0kKmyHJP6sJF9qaJmLK3GHwCM=
Windows Product ID: 00371-OEM-9313784-24460
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C2F414C7-7CDF-4CAD-BB82-AFBFC5FE2853}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CXBPK</PKey><PID>00371-OEM-9313784-24460</PID><PIDType>8</PIDType><SID>S-1-5-21-3636058834-1326692846-1281438598</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Latitude E5420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120819000000.000000+000</Date></BIOS><HWID>3E8C3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US
Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-137-824460-02-1033-7601.0000-3072015
Installation ID: 003886389540042623980570695205983711053696857282800242
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CXBPK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13-Nov-15 5:30:38 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:3:2015 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GF6mIrssrnSYSYDUgwEm1zDxrHgy3qsLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC
DELL CBX3
FACP
DELL CBX3
HPET
A M I PCHHPET
BOOT
DELL CBX3
MCFG DELL
SNDYBRDG
TCPA
SSDT
DELLTP TPM
SSDT
DELLTP TPM
SSDT
DELLTP TPM
DMAR INTEL
SNB
SLIC
DELL CBX3
