Just bought Windows Live OneCare and could not download it -- help! RRS feed

  • Question

  • Just bought Windows Live OneCare antivirus with my credit card online and was not given an opportunity to download it. I have no software after purchasing? How do I get the download??

    All I got was the message "A new service has been added to your Windows Live ID". I have no idea what that means.

    Why wasn't I taken immediately after entering my credit card to a screen enabling me to download this software? How do I get the software I just paid for?

    Also, I got no email confirmation of my purchase from Microsoft either. What is the deal?
    • Edited by jsbarber Wednesday, June 17, 2009 8:30 PM
    Wednesday, June 17, 2009 8:26 PM


  • I'm not sure of why you weren't redirected to the download page but this seems to be a fairly common issue. Install the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm After installation open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    • Marked as answer by JimR1Moderator Wednesday, June 17, 2009 10:02 PM
    Wednesday, June 17, 2009 8:38 PM