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MS Office not genuine but it is RRS feed

  • Question

  • I get the pop=up box that says my copy of MS Office is not genuine, but I just bought it from Amazon.ca and the diagnositc report sayd is is genuine.
    How do I get rid of the pop-up message?
    JFFoxall

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HVHFP-WRVV4-6MTDB
    Windows Product Key Hash: B8bpQ7miPbdRtc/PIh0IKUvZqy8=
    Windows Product ID: 89580-OEM-7347644-71084
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {E880D2A6-9A31-4089-A13F-B583C7A8F336}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): 00000000-8001B60B
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E880D2A6-9A31-4089-A13F-B583C7A8F336}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6MTDB</PKey><PID>89580-OEM-7347644-71084</PID><PIDType>3</PIDType><SID>S-1-5-21-1410773723-942352769-389586811</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx2450 Microtower</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20080620000000.000000+000</Date></BIOS><HWID>68F83C07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65181</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63192</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3C07A904C75E712</Val><Hash>BqaNvTVWQ9YzUvQIQL2zsBEyAVI=</Hash><Pid>81605-905-8444573-65711</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-476-471084-02-1033-6001.0000-3152008
    Installation ID: 014962776076040756605821480801105791099065824505150085
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6MTDB
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAJJRQQ2adZlc46XT68vQWVWUN+EKsVgK0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-BPC
      FACP   HPQOEM  SLIC-BPC
      HPET   HPQOEM  SLIC-BPC
      MCFG   HPQOEM  SLIC-BPC
      SLIC   HPQOEM  SLIC-BPC
      SSDT   HPQOEM  SLIC-BPC

     

    Friday, October 2, 2009 4:14 PM

Answers

  • Hello JFFOXALL,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The report is telling us that your installations of Office 2007 Enterprise and Visio Professional have issues, and that your installation of Office Pro 2007 has not yet been activated.

    Office 2007 Enterprise is showing as a nongenuine installation of a Volume Licensing edition of Office.  Visio is showing as a Volume licensing edition.  Unless your organization has a current, valid Volume Licensing Agreement with Microsoft, use of these Volume Licensing editions is nongenuine.  If your organization does not have such an agreement, uninstall both Office Enterprise and Visio so that the OGA Notifier will not continue to display messages regarding nongenuine software.

    Once you uninstall both Office Enterprise and Visio, restart the computer twice.  Then, open up a Microsoft Office Pro 2007 program, such as Word.  You should be presented with the Activation Wizard.  If not, follow this clickpath:  Office button>Word Options>Resources>Activate Office.  Please activate Office.

    Once your new Office 2007 Pro is activated, visit www.microsoft.com/genuine and click on the Validte Office button.  This will clear the OGA Notifier cache and should now report that your Office 2007 Pro is valid.

    Finally, click on Start>Windows Updates, choose the option (if presented) to have Windows Updates update other Microsoft software including Office, then run Windows Updates until it reports there are no updates.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 2, 2009 4:41 PM