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Microsoft office not genuine and internet explorer errors RRS feed

  • Question

  • I have been using my version of office for about 2 or so years now when I bought this computer, and now all of the sudden it says it is not genuine.  I can still use Word, outlook, etc, but at the top of the page it states "not genuine".  Not sure if this is related, but around the same time this happened I started having internet explorer problems.  Whenever I close out of an internet page I get an error saying that a problem occured and that it has to restart.  I did a diagnostic test on my office and here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {BE7AE707-2BAF-4835-919A-E734C182F202}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE7AE707-2BAF-4835-919A-E734C182F202}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3658568345-2525540991-3500502670</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire M5100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070625000000.000000+000</Date></BIOS><HWID>FB313507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65202</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-1033-6000.0000-0242008
    Installation ID: 265261763494768091963816682820492040170793657301207735
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 6CJ97
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAnJ9+gF4pMB3MRZCmuJFCTgKz8vTqRSoltnGsVsj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

    Please let me know if there is a solution to these problems!  thanks!

    Wednesday, December 1, 2010 10:05 PM

Answers

  • From your MGA Report:

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    Unfortunately, you have a non-genuine "Volume License" copy of Microsoft Office Enterprise 2007 installed.  This Enterprise Office suite is included in a Volume Licensing agreement purchased by business enterprises and not individuals. The original owner of this VL agreement has reported the license lost, stolen or misused to Microsoft.  As a result, the software license is no longer deemed valid. You'll need to uninstall this non-genuine software and purchase a genuine Micreosoft Office edition.  Genuine Microsoft software can be purchaes directly from the  Microsoft Store.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, December 1, 2010 11:14 PM
    Wednesday, December 1, 2010 10:13 PM

All replies

  • From your MGA Report:

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    Unfortunately, you have a non-genuine "Volume License" copy of Microsoft Office Enterprise 2007 installed.  This Enterprise Office suite is included in a Volume Licensing agreement purchased by business enterprises and not individuals. The original owner of this VL agreement has reported the license lost, stolen or misused to Microsoft.  As a result, the software license is no longer deemed valid. You'll need to uninstall this non-genuine software and purchase a genuine Micreosoft Office edition.  Genuine Microsoft software can be purchaes directly from the  Microsoft Store.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, December 1, 2010 11:14 PM
    Wednesday, December 1, 2010 10:13 PM
  • Thanks for the info.  I purchased the computer from a coworker who no longer works with me, so he must have tried to use the license on another computer or something.  One question I do have is that I use outlook for my email.  If I purchase another microsoft office, can I transfer my email to my new outlook or will I loose all my emails?  I can retrieve my email from yahoo as well, but I have a lot of contacts/saved folders where everything is organized in outlook.  Also, what will happen if I continue to use the "non genuine" form of microsoft office?  Is there a timeline from when I first received the error to when I won't have access to any office features?

    What about my internet error I am receiving...is this related at all?  I tried all the options microsoft gave me (disabeling add ons, running virus scans, etc) but nothing works.

     

    Thanks!

    Thursday, December 2, 2010 3:23 AM
  • Your actual email data is stored in your User Account settings so uninstalling the non-genuine Microsoft Office and installing a genuine edition will not adversely affect anything.  Continuing to use non-genuine Microsoft Office software will not be adverse if you don't mind the periodic non-genuine notification flags that will keep popping up.
    Carey Frisch
    Thursday, December 2, 2010 3:43 AM
  • "kittybear1" wrote in message news:c9c275ff-c477-47fb-9d71-78622c8e36cb...

    What about my internet error I am receiving...is this related at all?  I tried all the options microsoft gave me (disabeling add ons, running virus scans, etc) but nothing works.

     

    Thanks!

    ...and to answer you last question, it's unlikely that your error message is related to the Office problem - Have you tried running a scan with a specialist malware remover such a Malwarebytes Anti-Malware (www.malwarebytes.org )?

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 2, 2010 6:50 AM