I am hoping someone can help me with this issue. I have been through your site and did the diagnostics which I copied to my clipboard and have posted below.
Whenever I go into either Office Excel or Word (so far) and try to download templates, I first get a You may be victim of software counterfeiting. The following Microsoft Office Software is not genuine. Then in the Box below it indicates Microsoft Project. I go through the business of "Get Genuine". Says that the product is not activated. I keep going through the process - then get a product activated message.
I then go back to the Office product that I am using, try again to download a template, and get all the same messages again.
This is frustrating me to no end. The product is legit, purchased through where I work, with licence fees and everything else.... I can't figure this out.
Many thanks to anyone who can assist with lowering of my blood pressure this afternoon.
Cheers,
LizzieB
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-22T7P-HHFJ8-6JV8M
Windows Product Key Hash: p9YzPlO4JcejB9B1rcG7K78wCHk=
Windows Product ID: 76487-OEM-2280797-15948
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.med
CSVLK Server: N/A
CSVLK PID: N/A
ID: {68893B96-D852-44B3-9027-9E43A580FF97}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla
Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Prompt
Initialize and script ActiveX controls not marked as safe:
Disabled
Allow scripting of Internet Explorer Webbrowser control:
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting:
Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{68893B96-D852-44B3-9027-9E43A580FF97}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6JV8M</PKey><PID>76487-OEM-2280797-15948</PID><PIDType>3</PIDType><SID>S-1-5-21-1482476501-484763869-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D915GAV_</Model></SYSTEM><BIOS><Manufacturer>Intel
Corp.</Manufacturer><Version>EV91510A.86A.0401.2005.0128.0809</Version><SMBIOSVersion
major="2"
minor="3"/><Date>20050128000000.000000+000</Date></BIOS><HWID>852E324701845E5D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>5142B7294844710</Val><Hash>LfsiaOR9xIIWH867q3CphbiCvto=</Hash><Pid>81599-904-0439273-65607</Pid><PidType>1</PidType></Product><Product
GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Project Professional
2007</Name><Ver>12</Ver><Val>D40457624B2773</Val><Hash>KdVFL3FE5yLOSbpmJmSpAhddiKM=</Hash><Pid>84889-953-0228162-63021</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App
Id="16" Version="12" Result="100"/><App
Id="18" Version="12" Result="100"/><App
Id="19" Version="12" Result="100"/><App
Id="1A" Version="12" Result="100"/><App
Id="1B" Version="12" Result="100"/><App
Id="3A" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="A1"
Version="12" Result="100"/><App Id="BA"
Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
