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Updates hang up computer RRS feed

  • Question

  • Since I have installed OneCare, if I keep the automatic updates on, my computer hangs up when I try to shut down so I have to cut the power to turn it off.  This happens whether I do the shutdown command through the Start menu or through Task Manager.  If I turn off the automatic updates, then I don't have a problem.  Has anyone else had this problem?  How do you work around it?

    Tuesday, September 30, 2008 1:52 AM

Answers

  • I've honestly never heard of this issue, which sounds like a problem with the automatic updates service on your PC. I did a search and found this reference to a shutdown problem in XPSP2 with Automatic Updates:

    AUTOMATIC WINDOWS UPDATE INSTALLATION. Windows XP SP2 checks at shutdown for any Windows Updates have been downloaded and not installed, then offers to install them as part of the shutdown process. Understandably, this can cause a very slow shutdown on that one occassion and, if something goes wrong, can even hang shutdown completely. To see if your shutdown problem is caused by this issue, look for error 0x80248011 in any of the Windows Update log files, particularly %windir%\SoftwareDistribution\ReportingEvents.log. If present, this indicates a corrupt local metadata store for Windows Update.

    SOLUTION: Click Start, click Run, type SERVICES.MSC, click OK. Stop the Automatic Updates service. Rename the c:\Windows\SoftwareDistribution folder to c:\Windows\SoftwareDistribution.old. Restart the Automatic Updates service. (Tip from MS-MVP Bill Castner.)

    Found here: http://aumha.org/win5/a/shtdwnxp.php

     

    If the above doesn't help, please contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, September 30, 2008 12:24 PM
    Moderator

All replies

  • I've honestly never heard of this issue, which sounds like a problem with the automatic updates service on your PC. I did a search and found this reference to a shutdown problem in XPSP2 with Automatic Updates:

    AUTOMATIC WINDOWS UPDATE INSTALLATION. Windows XP SP2 checks at shutdown for any Windows Updates have been downloaded and not installed, then offers to install them as part of the shutdown process. Understandably, this can cause a very slow shutdown on that one occassion and, if something goes wrong, can even hang shutdown completely. To see if your shutdown problem is caused by this issue, look for error 0x80248011 in any of the Windows Update log files, particularly %windir%\SoftwareDistribution\ReportingEvents.log. If present, this indicates a corrupt local metadata store for Windows Update.

    SOLUTION: Click Start, click Run, type SERVICES.MSC, click OK. Stop the Automatic Updates service. Rename the c:\Windows\SoftwareDistribution folder to c:\Windows\SoftwareDistribution.old. Restart the Automatic Updates service. (Tip from MS-MVP Bill Castner.)

    Found here: http://aumha.org/win5/a/shtdwnxp.php

     

    If the above doesn't help, please contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, September 30, 2008 12:24 PM
    Moderator
  • Where are the Windows Update log files?  I have tried going through the icon in my Start menu for Windows Update, which tries to connect through the browser and gets hung up, and typing the Windows Update address directly into the address bar, leading to the same result.  Apparently www.windows.update.com is invalid.  Where would the logs live on my computer?

    Thursday, October 2, 2008 1:28 AM
  • The URL is http://windowsupdate.microsoft.com

     

    The logs can be found at the location specified in my previous reply. %windir% is typically \Windows.

    So, a typical PC with XP will have the structure like this:

    c:\windows\softwaredistribution\ - and reportingevents.log will be in this folder.

     

    -steve

     

    Thursday, October 2, 2008 2:46 PM
    Moderator
  • Thanks for the information, but when I looked for the error message in the log file, I didn't find it.  I'll try One Care Support as you suggested.

    Sunday, October 5, 2008 4:29 PM
  • Okay, I've been trying the link you provided and it never goes anywhere.  How can I get help?  (I also ran into another problem with the "TuneUp" as it was looking for viruses.  Got stuck on a Windows software distribution download....)

    Sunday, October 5, 2008 7:38 PM
  • Which link? Support or Windows Update?

    If you can't get through the process for contacting support - 

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2, unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3962462&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

    Monday, October 6, 2008 10:53 PM
    Moderator