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Product Key Invalid with 2 year old laptop RRS feed

  • Question

  • I have a Windows Vista Basic that I just restarted only to turn it on again to find that I had to enter a product Key. I found the product key on a sticker on the bottom of my laptop but it says its invalid. Theres a little white notification on the bottom right hand side stating that this windows is not genuine? what does that mean?  I really need to get my laptop back in working order for college work asap! I sent it away last week to get the CD drive fixed and to have it fixed - they erased everything and rebooted I presume? Would that have anything to do with it? 

    Id really appreciate any help as I've tonnes of college work i need to be at! :( thank you!

    • Moved by Carey FrischMVP, Moderator Saturday, October 9, 2010 12:18 AM Moved to appropriate forum category (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Saturday, October 9, 2010 12:07 AM

Answers

  • XXXXX-XXXXX-2JJ3Q-RV8P3-T9WVM --- XXXXX-OEM-7332166-00019 --- Fujitsu Siemens The installed version of Vista Basic was installed with a Fujitsu Siemens OEM SLIC key and not a Toshiba SLIC Key which should have ended in XXXXX-XXXXX-VRW92-3VTYM-HBTPB --- XXXXX-OEM-7332166-00152 --- Toshiba from information from the "hackers site" I just visited.  The SLIC code is what is used by the bios to self-activate the operating system.  When information doesn't match then you get a failed activation. What this means is that the repair shop did not reinstall your Vista Home Business with a Toshiba repair or recovery disk but used one that they had on hand and it isn't going to work.  When you attempted to validate the Fujitsu OEM install with the Toshiba COA (the one on the bottom of the computer) product key it properly said it was invalid.

    If you have a rebuild disk set that came with the computer or if the factory rebuild partition is still on the hard drive you will need to restore the computer back to factory delivered status with that recovery media or partition.  No disks, you need to contact Toshiba and hope you can purchase a rebuild set from them for a nominal charge.  Of course I would also be contacting the repair place and demanding that they put the proper operating system on the computer and not just use anything lying around.  You do deserve a refund.

     

    I also noted that you have a blocked version of Office

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Office Enterprise is normally sold only as a volume licensed product to businesses in quantities greater than 5.  The company can also sell, with certain restrictions, to employees of the company.  If you are not part of a company but purchased this online or from a company as a private sale then you have purchased pirated software and should demand a full and immediate refund of the purchase price.  If you are part of the business community then you need to contact your IT department for assistance in getting the blocked status resolved.
    Saturday, October 9, 2010 2:56 AM

All replies

  • To help us analyze and troubleshoot a   non-genuine notification  issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the   Continue   button, then click on the  Copy  button and  Paste  the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Saturday, October 9, 2010 12:19 AM
    Moderator
  • To help us analyze and troubleshoot a   non-genuine notification  issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the   Continue   button, then click on the  Copy  button and  Paste  the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2JJ3Q-RV8P3-T9WVM
    Windows Product Key Hash: TBsaYwH5Ed9EumAhhwDo0kykCTw=
    Windows Product ID: 89572-OEM-7332166-00019
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {1C2D1FDC-6583-4C55-9BA5-74B827DFF575}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C2D1FDC-6583-4C55-9BA5-74B827DFF575}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T9WVM</PKey><PID>89572-OEM-7332166-00019</PID><PIDType>2</PIDType><SID>S-1-5-21-1037519771-4190195588-706484243</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.40   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080316000000.000000+000</Date></BIOS><HWID>E8333507018400EE</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65534</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600019-02-6153-6000.0000-2642010
    Installation ID: 093124153022394993037156009104828316552153276676232795
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: T9WVM
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ+GZNS/EuxW57iRkKZ468qN8vSwqtBErFaDWXiq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      SLIC TOSINV TOSINV00
      SSDT AMD   PowerNow



    Saturday, October 9, 2010 1:12 AM
  • This was the information that i got when i followed you're steps! So how come my product key is invalid and how do i get my laptop back in full working order?

    Also, how did this happen in the first place?

    Thanks

     

    Saturday, October 9, 2010 1:43 AM
  • XXXXX-XXXXX-2JJ3Q-RV8P3-T9WVM --- XXXXX-OEM-7332166-00019 --- Fujitsu Siemens The installed version of Vista Basic was installed with a Fujitsu Siemens OEM SLIC key and not a Toshiba SLIC Key which should have ended in XXXXX-XXXXX-VRW92-3VTYM-HBTPB --- XXXXX-OEM-7332166-00152 --- Toshiba from information from the "hackers site" I just visited.  The SLIC code is what is used by the bios to self-activate the operating system.  When information doesn't match then you get a failed activation. What this means is that the repair shop did not reinstall your Vista Home Business with a Toshiba repair or recovery disk but used one that they had on hand and it isn't going to work.  When you attempted to validate the Fujitsu OEM install with the Toshiba COA (the one on the bottom of the computer) product key it properly said it was invalid.

    If you have a rebuild disk set that came with the computer or if the factory rebuild partition is still on the hard drive you will need to restore the computer back to factory delivered status with that recovery media or partition.  No disks, you need to contact Toshiba and hope you can purchase a rebuild set from them for a nominal charge.  Of course I would also be contacting the repair place and demanding that they put the proper operating system on the computer and not just use anything lying around.  You do deserve a refund.

     

    I also noted that you have a blocked version of Office

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Office Enterprise is normally sold only as a volume licensed product to businesses in quantities greater than 5.  The company can also sell, with certain restrictions, to employees of the company.  If you are not part of a company but purchased this online or from a company as a private sale then you have purchased pirated software and should demand a full and immediate refund of the purchase price.  If you are part of the business community then you need to contact your IT department for assistance in getting the blocked status resolved.
    Saturday, October 9, 2010 2:56 AM
  • Thanks so much for that! How come its only happening now even though I got it back from the repair shop two weeks ago and there were no problems?

     

    Saturday, October 9, 2010 9:32 AM
  • "MariaOR1234" wrote in message news:32a7d2db-ffcf-4547-b46c-6bb8507191ab...

    Thanks so much for that! How come its only happening now even though I got it back from the repair shop two weeks ago and there were no problems?

     


    The Software Licensing process is a random one - and it can be a few days between checks (usually around three days). Factor in that the machine has to get new data every so often to do the tests, and it can take a while, even without the possibility that it can take months before MS become aware of a problem with any given key.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 9, 2010 11:49 AM
    Moderator