Continually getting "Hardware Changed" messages RRS feed

  • Question

  • Hey there,

    Firstly, I appreciate the fact that these forums are here - I think Microsoft have created a great service that I keep seeing improve over time.

    However, I am having trouble with Vista Genuine Advantage - every month at random times, I turn on my PC and get a "hardware changed" message, asking me to reactivate my machine. Every time I did that, I would then come back a couple days later and it would ask me to reactivate again. However, lately I have just ignored this message, and after a day or so it would go away.

    I have a completely genuine copy of Vista, and I am not changing my hardware in any instance during these messages. I am thinking it is a Driver issue, however I have no idea how I am to try and locate the bogus driver (most of my hardware is Microsoft based (kb, mouse, webcam, etc))

    Any ideas?


    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-M3V3W-KT7MD-BJPDQ
    Windows Product Key Hash: ndRhy0DqJirEg8oARUFCaGqUmkk=
    Windows Product ID: 89580-OEM-7300515-44415
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    ID: {9A191DE8-553A-401F-8AD6-A9F1F8131DEC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A191DE8-553A-401F-8AD6-A9F1F8131DEC}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BJPDQ</PKey><PID>89580-OEM-7300515-44415</PID><PIDType>3</PIDType><SID>S-1-5-21-346838182-3035526070-4064854064</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G33M-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>f1</Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>47323507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4A450A8563C26BA</Val><Hash>xYGVoCzh/wcDHoM+3elKpRKmeU4=</Hash><Pid>81605-861-3076264-65305</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    MiCCAS.net Got an MSN/WLM virus? Checkout my free site at www.msnvirusremoval.com
    Thursday, October 2, 2008 8:07 AM


  • Michael,

    After reading your diag results I can not pinpoint the exact problem which is causing your problem. Please open a (no cost) support request at
    http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

    Thank you again Michael,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 3, 2008 12:55 AM
    • Marked as answer by MiCCAS Friday, October 3, 2008 12:55 AM
    Friday, October 3, 2008 12:55 AM

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