locked
Windows Vista. "this copy of windows is not genuine" RRS feed

  • Question

  • ive just had the m/board replaced on my acer aspire 5633wlmi notebook by pc world now im getting "this copy of windows is not genuine",after i logon and no access to the desktop.    0xC004C4A8    ??? Any help will be much appreciated.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-B499F-WXBHX-TX79V
    Windows Product Key Hash: EzPS/9utzp6OBuwhHuypH1Kd7Bk=
    Windows Product ID: 89578-OEM-7215175-08271
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {14169838-C218-4363-8BDE-839404565429}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{14169838-C218-4363-8BDE-839404565429}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TX79V</PKey><PID>89578-OEM-7215175-08271</PID><PIDType>8</PIDType><SID>S-1-5-21-636246898-1568660085-3399741762</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5610     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.03</Version><SMBIOSVersion major="2" minor="33"/><Date>20061110000000.000000+000</Date></BIOS><HWID>7A303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A04BB2EB55EF38</Val><Hash>CnS4ti13J8BwvFQBIsF0WTniFM8=</Hash><Pid>54189-OEM-1690032-96956</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, January 21, 2008 12:07 PM

Answers

  • Hello Pegleg,

     

    Interesting question! First I must say this is out of the scope for the WGA Forum.  Your OEM license for XP comes with certain restrictions that make it less flexible, and therefore less expensive, than the retail license for XP.  One of the limitations is that the license is "married" to the computer onto which it is first installed, and by the End User Licensing Agreement (EULA) it is not permitted to be moved to any another computer.  In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA.

     

             What was the reason the motherboard had to be replaced?  The interpretation and enforcement of the OEM EULA regards a change in motherboard for the reason of upgrading to get new features, enhanced performance, etc, constitutes a "new computer."  Should this be the reason then the best resolution would be purchasing a retail version of Windows Vist Home Premium. The retail version has much more flexibility. For instance this would alleviate you from purchasing another Vista Home Premium OEM version should you want to perform an upgrade in the future. The cost for retail is much more but it appears you would benefit because you upgrade the systems which you own. The key is you would have to remove any and all previous versions from a previous machine then you may install to the upgraded machine. Did you replace the motherboard due because of failure? Should this be reason please contact Windows activation: (888) 571-2048.

     

    Thank you,

     

    Stephen Holm, MS

    Monday, January 21, 2008 10:16 PM
  • Thank you all for your help, I reinstalled Vista from the backup discs I made when I first bought it ( Acer wanted £50 to supply re-installation discs) and although the serial numbers are different on the laptop ive had no problems re-activating Vista or Word2002, so I'm back up and running. Many, many thanks to all. Pegleg Paul

     

    Thursday, January 31, 2008 7:34 PM

All replies

  • Hello pegleg paul,

     

     It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,

    Matt Prall, MS

    WGA Forum Manager

    Monday, January 21, 2008 10:10 PM
  • Hello Pegleg,

     

    Interesting question! First I must say this is out of the scope for the WGA Forum.  Your OEM license for XP comes with certain restrictions that make it less flexible, and therefore less expensive, than the retail license for XP.  One of the limitations is that the license is "married" to the computer onto which it is first installed, and by the End User Licensing Agreement (EULA) it is not permitted to be moved to any another computer.  In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA.

     

             What was the reason the motherboard had to be replaced?  The interpretation and enforcement of the OEM EULA regards a change in motherboard for the reason of upgrading to get new features, enhanced performance, etc, constitutes a "new computer."  Should this be the reason then the best resolution would be purchasing a retail version of Windows Vist Home Premium. The retail version has much more flexibility. For instance this would alleviate you from purchasing another Vista Home Premium OEM version should you want to perform an upgrade in the future. The cost for retail is much more but it appears you would benefit because you upgrade the systems which you own. The key is you would have to remove any and all previous versions from a previous machine then you may install to the upgraded machine. Did you replace the motherboard due because of failure? Should this be reason please contact Windows activation: (888) 571-2048.

     

    Thank you,

     

    Stephen Holm, MS

    Monday, January 21, 2008 10:16 PM
  • Thank you all for your help, I reinstalled Vista from the backup discs I made when I first bought it ( Acer wanted £50 to supply re-installation discs) and although the serial numbers are different on the laptop ive had no problems re-activating Vista or Word2002, so I'm back up and running. Many, many thanks to all. Pegleg Paul

     

    Thursday, January 31, 2008 7:34 PM