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Why my account became closed? RRS feed

  • Question

  • Hello,

    please, help to reopen my account ASAP. My email address is tkennberg@hotmail.com

    Thanks, Tania
    Tuesday, December 2, 2008 2:42 AM

Answers

  • If you are referring to your OneCare account, seen at https://onecare.live.com and it shows as closed, but should not be, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are not referring to OneCare, but Hotmail, you're off topic for this forum, which is dedicated to Windows Live OneCare.

     

    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com

     

    -steve

    Tuesday, December 2, 2008 12:54 PM
    Moderator