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My Windows is genuine but Microsoft Security Essentials says it isn't RRS feed

  • Question

  • Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a

    "I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.


    Does anyone know of the solution to this?"

    Here is the results from the MGA Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
    Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
    Windows Product ID: 00426-065-0946277-86080
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {DA1B054E-FEBD-4561-B762-BF40C3B17F59}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238

    -2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA1B054E-FEBD-4561-B762-BF40C3B17F59}

    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-

    X3RF4</PKey><PID>00426-065-0946277-86080</PID><PIDType>5</PIDType><SID>S-1-5-21-1983209374-220495251-

    2165565378</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product

    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8D953507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLC

    ID><TimeZone>GMT Standard Time(GMT+00:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>

    <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-

    0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise

    2007</Name><Ver>12</Ver><Val>6CC25D9D7DA9ECE</Val><Hash>f0CWjPqbClea4Vv0zFovCDa5rls=</Hash><Pid>81599-871-4925483-

    65914</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12"

    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12"

    Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12"

    Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:25:2012 07:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIABQABAAEAAQACAAAAAQABAAEAHKLg8E40GPD6S2LDGl1o1vqgPAAcId6IYj0+k9qJLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC

    Wednesday, April 25, 2012 7:26 AM

Answers

  • "MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...

    Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a

    "I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.


    Does anyone know of the solution to this?"

    Here is the results from the MGA Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
    Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
    Windows Product ID: 00426-065-0946277-86080
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product

    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20110211000000.000000+000</Date></BIOS>



    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".



    You have RemoveWAT installed to circumvent Activation and Validation requirements.
    Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.
     
    Your installation is of a counterfeit copy of Windows
     
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    Your Windows Key is from a not-for-resale MSDN account.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... .............................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0c
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by MightyJordan Wednesday, April 25, 2012 8:10 AM
    Wednesday, April 25, 2012 7:48 AM
    Moderator

All replies

  • "MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...

    Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a

    "I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.


    Does anyone know of the solution to this?"

    Here is the results from the MGA Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
    Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
    Windows Product ID: 00426-065-0946277-86080
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product

    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20110211000000.000000+000</Date></BIOS>



    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".



    You have RemoveWAT installed to circumvent Activation and Validation requirements.
    Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.
     
    Your installation is of a counterfeit copy of Windows
     
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    Your Windows Key is from a not-for-resale MSDN account.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... .............................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0c
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by MightyJordan Wednesday, April 25, 2012 8:10 AM
    Wednesday, April 25, 2012 7:48 AM
    Moderator
  • "MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...

    Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a

    "I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.


    Does anyone know of the solution to this?"

    Here is the results from the MGA Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
    Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
    Windows Product ID: 00426-065-0946277-86080
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product

    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20110211000000.000000+000</Date></BIOS>



    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".



    You have RemoveWAT installed to circumvent Activation and Validation requirements.
    Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.
     
    Your installation is of a counterfeit copy of Windows
     
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    Your Windows Key is from a not-for-resale MSDN account.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... .............................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0c
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 25, 2012 7:55 AM
    Moderator
  • ...well, that's certainly an eye-opener. I bought it over two years ago, but I should still have the order receipt saved in my emails, so I'll dig it out and chase up the seller. Fingers crossed I don't make the same error in Windows 8 when that comes out.

    Thanks for your help, Noel!

    Wednesday, April 25, 2012 8:10 AM
  • You're welcome - sorry it wasn't a happier answer!

    I suspect that you'll be disappointed in y our search for a refund after this amount of time - most such vendors disappear within three or four months of appearing.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 8:21 AM
    Moderator