Answered by:
My Windows is genuine but Microsoft Security Essentials says it isn't

Question
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Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a
"I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.
Does anyone know of the solution to this?"Here is the results from the MGA Diagnostic Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
Windows Product ID: 00426-065-0946277-86080
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {DA1B054E-FEBD-4561-B762-BF40C3B17F59}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238
-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DA1B054E-FEBD-4561-B762-BF40C3B17F59}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-
X3RF4</PKey><PID>00426-065-0946277-86080</PID><PIDType>5</PIDType><SID>S-1-5-21-1983209374-220495251-
2165565378</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"
minor="6"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8D953507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLC
ID><TimeZone>GMT Standard Time(GMT+00:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>
<Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-
0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise
2007</Name><Ver>12</Ver><Val>6CC25D9D7DA9ECE</Val><Hash>f0CWjPqbClea4Vv0zFovCDa5rls=</Hash><Pid>81599-871-4925483-
65914</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12"
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12"
Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:25:2012 07:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAIABQABAAEAAQACAAAAAQABAAEAHKLg8E40GPD6S2LDGl1o1vqgPAAcId6IYj0+k9qJLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC
Wednesday, April 25, 2012 7:26 AM
Answers
-
"MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...
Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a
"I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.
Does anyone know of the solution to this?"Here is the results from the MGA Diagnostic Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
Windows Product ID: 00426-065-0946277-86080
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"
minor="6"/><Date>20110211000000.000000+000</Date></BIOS>
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
You have RemoveWAT installed to circumvent Activation and Validation requirements.Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.Your installation is of a counterfeit copy of WindowsUnless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.Your Windows Key is from a not-for-resale MSDN account.You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
Please read the following stickies.... .............................
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
and
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
see also this post....
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
Also - have a look at this video....
http://www.youtube.com/watch?v=hzqNNiOM0c
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by MightyJordan Wednesday, April 25, 2012 8:10 AM
Wednesday, April 25, 2012 7:48 AMModerator
All replies
-
"MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...
Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a
"I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.
Does anyone know of the solution to this?"Here is the results from the MGA Diagnostic Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
Windows Product ID: 00426-065-0946277-86080
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"
minor="6"/><Date>20110211000000.000000+000</Date></BIOS>
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
You have RemoveWAT installed to circumvent Activation and Validation requirements.Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.Your installation is of a counterfeit copy of WindowsUnless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.Your Windows Key is from a not-for-resale MSDN account.You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
Please read the following stickies.... .............................
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
and
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
see also this post....
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
Also - have a look at this video....
http://www.youtube.com/watch?v=hzqNNiOM0c
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by MightyJordan Wednesday, April 25, 2012 8:10 AM
Wednesday, April 25, 2012 7:48 AMModerator -
"MightyJordan" wrote in message news:5aa25932-ff92-4cd8-ae73-5633588c3876...
Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a
"I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.
Does anyone know of the solution to this?"Here is the results from the MGA Diagnostic Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
Windows Product ID: 00426-065-0946277-86080
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"
minor="6"/><Date>20110211000000.000000+000</Date></BIOS>
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
You have RemoveWAT installed to circumvent Activation and Validation requirements.Your Key is an MSDN one - which cannot be bought outside of an MSDN subscription.Your installation is of a counterfeit copy of WindowsUnless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.Your Windows Key is from a not-for-resale MSDN account.You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
Please read the following stickies.... .............................
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
and
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
see also this post....
http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
Also - have a look at this video....
http://www.youtube.com/watch?v=hzqNNiOM0c
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 25, 2012 7:55 AMModerator -
...well, that's certainly an eye-opener. I bought it over two years ago, but I should still have the order receipt saved in my emails, so I'll dig it out and chase up the seller. Fingers crossed I don't make the same error in Windows 8 when that comes out.
Thanks for your help, Noel!
Wednesday, April 25, 2012 8:10 AM -
You're welcome - sorry it wasn't a happier answer!
I suspect that you'll be disappointed in y our search for a refund after this amount of time - most such vendors disappear within three or four months of appearing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, April 25, 2012 8:21 AMModerator