Reposted from this thread: http://answers.microsoft.com/en-us/protect/forum/protect_start/my-windows-is-genuine-but-microsoft-security/6480e21c-dc19-4c3b-b838-5788f4c1b15a
"I've been having this problem ever since I built my new PC back in July, but I just ignored it and installed Avast instead. My copy of Windows 7 Ultimate is genuine (and it's only the 2nd time I've installed it; I didn't have to call up Microsoft to get
it activated); the System window in the Control Panel says so, and the WGA update tool says it is as well, but every time I try to install Microsoft Security Essentials, it says it's not genuine. When I click on the "Go online and resolve now" link, it takes
me to the Windows Activation Update download, I installed that, then clicked "Continue" on the website, and it confirms I'm genuine.
Does anyone know of the solution to this?"
Here is the results from the MGA Diagnostic Tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6TQH8-PHRDM-X3RF4
Windows Product Key Hash: qu9OFJRhJlQn0vgwtMe6VlIXqYA=
Windows Product ID: 00426-065-0946277-86080
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {DA1B054E-FEBD-4561-B762-BF40C3B17F59}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238
-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DA1B054E-FEBD-4561-B762-BF40C3B17F59}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-
X3RF4</PKey><PID>00426-065-0946277-86080</PID><PIDType>5</PIDType><SID>S-1-5-21-1983209374-220495251-
2165565378</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2"
minor="6"/><Date>20110211000000.000000+000</Date></BIOS><HWID>8D953507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLC
ID><TimeZone>GMT Standard Time(GMT+00:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>
<Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-
0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise
2007</Name><Ver>12</Ver><Val>6CC25D9D7DA9ECE</Val><Hash>f0CWjPqbClea4Vv0zFovCDa5rls=</Hash><Pid>81599-871-4925483-
65914</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12"
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12"
Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:25:2012 07:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAIABQABAAEAAQACAAAAAQABAAEAHKLg8E40GPD6S2LDGl1o1vqgPAAcId6IYj0+k9qJLnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC
