smokengt2004,
Thank you for visiting the AntiVirus for OneCare forum. Your issue is out of scope for OneCare and we do not provide support for any other programs and would advise you to work with the current antivirus provider to sort things out.
However if you do have a virus on your computer and don't have OneCare or the AntiVirus/AntiSpyware currently
installed, please run the free PC Safety Scan at http://onecare.live.com/site/en-US/default.htm if needed to check for and remove viruses.
I hope this helps,
Lori MS