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Monitoring keeps shutting down RRS feed

  • Question

  • I had this problem with the previous version of OneCare as well...   Every morning, or after any longer period of no use, I come back to my desktop and have the "Red 1" icon, and the message is that "OneCare virus and spyware monitoring is turned off."   The button to turn them back on does not work.   This is a fresh installation of everything on my machine (including Vista) and it happens on multiple machines (my Vista Media Center PC also).   Seems pointless to have an anti-virus and spyware program that won't even stay running...   It's too bad because I do like the functionality and the interface.

     

    Restarting always re-enables OneCare.

     

    Any ideas anyone???

     

    Tuesday, August 7, 2007 1:50 PM

Answers

  • Is the OS set to go into stand-by after some period of time? If so, try disabling that or reducing the time even further (5 minutes) to confirm that's the issue. If it is, it should be posted as a bug, since that doesn't sound like a reasonable side effect to me.

     

    OneCareBear

    Tuesday, August 7, 2007 3:09 PM
    Moderator

All replies

  • Is the OS set to go into stand-by after some period of time? If so, try disabling that or reducing the time even further (5 minutes) to confirm that's the issue. If it is, it should be posted as a bug, since that doesn't sound like a reasonable side effect to me.

     

    OneCareBear

    Tuesday, August 7, 2007 3:09 PM
    Moderator
  • I would absolutely file a bug for each PC that this happens on - https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

     

    And you can contact support - Get More Help link on this page: http://help.live.com/help.aspx?project=onecarev2

     

    -steve

     

     

    Tuesday, August 7, 2007 7:13 PM
    Moderator
  • Could you please also send your support logs in per the below:

    1. Open Windows Explorer and locate the following folder if Windows is installed on the C drive:
      C:\Program Files\Microsoft Windows OneCare Live\
    2. Double click the file named OneCareSupport or OneCareSupport.exe. It will begin to collect the information.
    3. When it finishes collecting the information, note the path shown and name of the information file. (Generally, it is C:\OneCareSupportData.zip)
    4. Send the OneCareSupportData.zip file attached to an email message addressed to wloc@live.com with the following details
      1. Subject –  A/V Monitoring Shuts Down (2.0)
      2. Willing to be contacted by Microsoft if needed - Yes / No
      3. Email address  

    Thanks,

    steve

     

    Friday, August 10, 2007 5:28 PM
    Moderator