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Product Key RRS feed

  • Question

  • Hi,

    I bought Windows Live One Care and it says that the product key is invalid.  I tried to do everything you posted in other threds but cant get to the part of sending the e-mail. Can you give me an e-mail address to where i can send the picture of the product key sticker.

     

    thanks,

     

    Wendell

    Monday, July 21, 2008 10:17 PM

Answers

All replies

  •  

    You might have mistyped the key.

     

    If you see some character that looks like a 1 or i, rather use letter J.

     

    If it still wont work, be ready with the image of your product key and contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Tuesday, July 22, 2008 12:14 AM
  • Wendell i have the same problem product key is invalid .

    Tuesday, July 22, 2008 12:35 AM
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Tuesday, July 22, 2008 12:22 PM
    Moderator