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CRM 2011 Email Router Incoming RRS feed

  • Question

  • Hi,

    We have an email router configured to retrieve emails from a mailbox thru POP3 (Lotus Notes).

    Whenever an email is received into the mailbox there is an DELIVERY NOTIFICATION email that is triggered (I don't know the mechanics of that). The problem is that, when this notification gets set in the mailbox (the same second) before the actual mail, the email router ignores the mail. If the notification, still same second, is set after the mail, everything is ok. The log for such an example is like so:

    09/19/2012 15:18:56 : #1866 - Checking the e-mail message with subject "vv (DSCneu-CCci-2113878)" in mailbox email@asda for delivery to http://vvv:5555/ff.
    09/19/2012 15:18:56 : #20669 - Checking for e-mail messages to process in mailbox email@asda.
    09/19/2012 15:18:56 : #49073 - Validating the e-mail message with subject "RELAY: 250 OK 1B/8A-03376-508B9505" from "Mail Delivery System" <MAILER-DAEMON@asda> to "email@asda" <email@asda> for delivery to http://vvv:5555/ff
    09/19/2012 15:18:56 : #1866 - Checking the e-mail message with subject "RELAY: 250 OK 1B/8A-03376-508B9505" in mailbox email@asda for delivery to http://vvv:5555/MBRO.
    09/19/2012 15:18:56 : #9466 - Accepting the e-mail message with subject "RELAY: 250 OK 1B/8A-03376-508B9505" in mailbox email@asda for delivery to http://vvv:5555/MBRO. Reason: AcceptAll.
    09/19/2012 15:18:56 : #46519 - Delivering the e-mail message with subject "RELAY: 250 OK 1B/8A-03376-508B9505" in mailbox email@asda for delivery to http://vvv:5555/MBRO.
    09/19/2012 15:18:56 : #20669 - Checking for e-mail messages to process in mailbox email@asda.
    09/19/2012 15:18:57 : #49073 - Validating the e-mail message with subject "vv (DSCneu-CCci-2113879)" from "email@asda" <email@asda> to "dd@ggg" <dd@ggg> for delivery to http://vvv:5555/MBRO.
    09/19/2012 15:18:57 : #1866 - Checking the e-mail message with subject "vv (DSCneu-CCci-2113879)" in mailbox email@asda for delivery to http://vvv:5555/MBRO.
    09/19/2012 15:18:57 : #20669 - Checking for e-mail messages to process in mailbox email@asda.
    09/19/2012 15:18:57 : #53362 - There are no more e-mail messages to process in mailbox email@asda.

    (the mailboxes/addresses above are not the real ones).

    As you can see, the mail with the subject "vv (DSCneu-CCci-2113879)" is not processed.

    Is there a configuration which I need to make? Why is the email ignored? It's not giving any error (such as rejected for being duplicate or something).

    Thank you,

    Florin


    Wednesday, September 19, 2012 12:41 PM

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