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Live one care update RRS feed

  • Question

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    I currently have a subscription to live one care which will expire in two days, I bought the new subscription but my live one care is still prompting me to update????? I have paid and am still being asked to pay and am very angry at trying to navigate the help. Will someone please help me!!!
    Saturday, November 29, 2008 6:28 PM

Answers

  • Hello Emily, it can take 24-48 hours for your subscription status to update.

     

    Sunday, November 30, 2008 3:46 PM
    Moderator

All replies

  • Hello Emily, it can take 24-48 hours for your subscription status to update.

     

    Sunday, November 30, 2008 3:46 PM
    Moderator
  • Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Sunday, November 30, 2008 7:20 PM
    Moderator