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product key RRS feed

  • Question

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    i just purchased Windows Live OneCare from Staples.  When I type in the 25 character product key, it tells me it is incorrect.  I have entered it several times - in caps and lower case, but it won't accept it.  How do I subscribe without paying again?
    Monday, July 21, 2008 3:05 AM

Answers

  • Look really carefully for letters you might mis-interpret, like a 0 (zero) vs. an O, The font used for these is often difficult to read and it's easy to get them wrong in some cases, so try the other character to see if it works.

     

    If you still can't get it to work, you can contact OneCare Support via email for help.

     

    OneCareBear

    Monday, July 21, 2008 5:54 AM
    Moderator

All replies

  • Look really carefully for letters you might mis-interpret, like a 0 (zero) vs. an O, The font used for these is often difficult to read and it's easy to get them wrong in some cases, so try the other character to see if it works.

     

    If you still can't get it to work, you can contact OneCare Support via email for help.

     

    OneCareBear

    Monday, July 21, 2008 5:54 AM
    Moderator
  • As OneCareBear noted,

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, July 21, 2008 3:03 PM
    Moderator