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    I just updated 2 of my pc's with One Care; the purchased cd says 1 year for up to 3 pc's~ I just loaded it and it says it expires 4-28-08...that is not 1 year.

    Please assist, thanks!

    Saturday, December 1, 2007 4:54 PM

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    It should be 12 months from the date of original activation with a LiveID. The first thing I would do is check the date and time on the PC if you are seeing this on the main screen of OneCare. You can also check at http://billing.microsoft.com for the actual status of your subscription. If it shows 4/28/08 there, too. It would appear to me that you may have created a subscription for that LiveID on 4/28/07. If you now have a new retail CD, at the Billing link above, select "renew" and use the option to renew with a token, which is the product key from inside the retail case, behind the CD, which will extend the subscription for 12 more months.

    -steve

     

    Sunday, December 2, 2007 10:30 PM
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    It should be 12 months from the date of original activation with a LiveID. The first thing I would do is check the date and time on the PC if you are seeing this on the main screen of OneCare. You can also check at http://billing.microsoft.com for the actual status of your subscription. If it shows 4/28/08 there, too. It would appear to me that you may have created a subscription for that LiveID on 4/28/07. If you now have a new retail CD, at the Billing link above, select "renew" and use the option to renew with a token, which is the product key from inside the retail case, behind the CD, which will extend the subscription for 12 more months.

    -steve

     

    Sunday, December 2, 2007 10:30 PM
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    I went online and entered the retail purchased PIN and it updated it out to 4/28/09.  My subscription still shows 4/28/08 as the expiration date.   Im worried it updated the other/old PIN but not the new one.

     

    My older/other subscription was set to expire on 4/28/08...but it suddenly deactivated both PC's the other day so I had to buy a new subscription.  I did this, and now instead of updating the new PIN with a December date, its updating with the old date...its like the website isnt working correctly.

    Please assist, thank you

    Monday, December 3, 2007 3:35 PM
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    Ah! You appear to have been hit by the bug affecting some users on upgrade to 2.0 where your copy expires prematurely. At this point, are you showing the 4/28/08 date on both PCs? And, online, are you showing the 4/28/09 extended date at http://billing.microsoft.com?

     

    -steve

     

    Monday, December 3, 2007 4:35 PM
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    Yes, both PC’s are showing an expiration of 4/25/08 (to be exact).  Online goes out to 04/25/2009….but doesn’t break it out between the 2 PINs as to which lasts to when.

     

    I knew I bought the new subscription before it was out of date, but there was no way around it online; so I figured I just lost out with Microsoft.

     

    Please let me know; here is what I received after I updated my PIN online:

     

    From: MICROSOFT *ONECARE [mailto:billing@microsoft.com]
    Sent: Monday, December 03, 2007 9:37 AM
    To: kathryn@lakelandgrp.com
    Subject: Confirmation of renewal of Windows Live OneCare

     


    Dear Kathryn Norha,

    This mail is confirmation that you have successfully renewed your subscription to Windows Live OneCare. This renewal goes into effect on Friday, April 25, 2008. Here is a description of the service:

    You have selected a one year subscription to Windows Live OneCare (covers up to 3 PCs). Windows Live OneCare is the all-in-one security and performance service for your Windows XP or Windows Vista-based PC and includes Antivirus, Antispyware, Anti-Phishing, Managed Firewall, Performance Tune-Ups, Data Backup, and Support. You must agree to the Windows Live OneCare Subscription Agreement to access the service. Product key required. Valid in US only.

    For information about your account, go to     https://billing.microsoft.com, and select one of the following options:

    • To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
    • For information about canceling a service, click the service name, and then on the next page click 'Cancel my service'.
    • To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
    • To review the agreement that you accepted when purchasing a service, click the service name, and then on the next page click 'Read service agreement'.
    • For help with your account, click 'Contact support'.



    Thank you for using Microsoft Online Services.

    Microsoft Customer Support

    Note: Please do not respond to this message.
    To receive notifications at a different e-mail address, sign in to your account at     https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
    For more information on online safety visit     http://www.microsoft.com/phishing.

    Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170

    Microsoft Corporation
    One Microsoft Way
    Redmond, WA 98052

     

    Form: 24

    Tuesday, December 4, 2007 4:10 PM
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    As long as your subscription shows the 2009 expiration on the billing site, I would sit tight for a bit. The ability to show the subscription expiration in OneCare is new, so perhaps you've uncovered a bug.

    The new key that you added extended your subscription for another 12 months.

    -steve

     

    Tuesday, December 4, 2007 5:46 PM
    Moderator