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Activation Issue RRS feed

  • Question

  • Ok. I bought the Acer Aspire Computer. It came with Windows Vista. We installed it and everything was going fine. We have had several programs that aren't compatible with Windows Vista. After so many of these occurrences, we installed Windows XP. Well, we're ready to go back to Vista. So we tried to re-install the Vista that came with the computer (from the Anytime Upgrade Disc). When we got to the Activation section, we can't find the activation code on the computer nor the box that the software came with. The computer was purchased from Best Buy. Any ideas on where on earth the activation code is? 
    Tuesday, August 19, 2008 9:30 PM

Answers

  •  Hello S23B,

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates.

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used in limited situations. The key must be manually activated, and you must Activate by Phone.


      Manufacturers are required to include both a COA Sticker (that contains the COA SLP key) and a Windows Restore process. The Windows Restore process is an Image (think of an snapshot) of Windows as it was when it left the factory. The Windows Restore procees can come in many forms (depending on the manufacturer) such as a Restore Disk or on a hidden partition on the computer's hard drive and such. When the Windows Restore process is used, it will usually automaticly install the OEM SLP product key. If it does not, then use the COA SLP key from the sticker on the side or bottom of the computer.

      If you have any question regarding where the Windows Restore is found or how to run it, please see the documentation that came with the computer or contact the computer's manufacturer.

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 8:47 PM
    Wednesday, August 20, 2008 8:46 PM