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I'd try asking for help over here.
https://answers.microsoft.com/en-us/windows/forum/networking
https://docs.microsoft.com/en-us/answers/topics/windows-remote-desktop-client.html
Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows Server] Datacenter Management Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
How about this idea? Somebody should attend the office regularly and check the router, computers and so on.
-- pa