locked
Am unable to login RRS feed

  • General discussion

  • Am unable to login to Windows Family onecare, even with the correct Windows live ID and password. 
    Tried to reset and have still had no luck.
    Thursday, July 30, 2009 9:37 AM

All replies

  •  

    You're off topic for this forum, which is dedicated to Windows Live OneCare.

      

    Support for Windows Live Family Safety

     and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Thursday, July 30, 2009 11:57 AM
    Moderator