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HOW TO SEND SMS FROM CRM 2011 ON PREMISE USING GSM PHONE MODEM RRS feed

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    Hi All,


    I have a requirement where a text message should be sent from crm for a custom entity. I have tried various options available where I can make use of an sms gateway api and using plugin can send the messages but I am looking for a solution where in I should be able to send text messages using a GSM phone modem (nokia phones) connected to the server.

    To achieve the above task in my plugin I am using the com ports associated with the device and using "AT Commands" I should be able to send the text messages but the problem what I am facing here is, I am working on Windows Server 2008 R2 and GSM Phone Modem devices are not recognized by the OS neither I am able to register the relevant drivers so that the phone can communicate with the com ports.Is there any work around for the above problem.

    Any help would be much appreciated.

    Thanks in advance

    Sushant Sarkar Microsoft CRM Dynamics Engineer



    Saturday, August 18, 2012 5:37 AM

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    Hi Sushant,

    I think that Andrii is correct -the mechanics sending of SMS to a specific device type is not something you should be doing within CRM.

    It looks like you have a a few Architectural issues here that need to be cleaned up.

    I would recommend you create an "SMS Web Service" that sends your SMS's and simply call this this webservice from your CRM Plugin. Taking this approach would let you use an older / different server to connect to your GSM device.

    Monday, August 20, 2012 6:15 AM
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    Hi ,

    I think its better you use SMS gateway to send sms from MS CRM

    check http://microsoftcrmworld.blogspot.in/2011/02/sending-sms-through-microsoft-crm.html

    Regards,

    Vilas

    Vilas Magar http://microsoftcrmworld.blogspot.com/

    • Marked as answer by Sushant Sarkar Wednesday, September 5, 2012 6:27 AM
    Monday, August 20, 2012 10:48 AM

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    Hello,

    I believe that you should contact vendor of this hardware to get help from their side.

    This forum is dedicated to Dynamics CRM and not to development of applications or scripts to GSM Phone Modems.

    Microsoft CRM Freelancer

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    Saturday, August 18, 2012 11:32 PM
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    Hi Andrii,

    Thanks for the reply ya I do understand this is a hardware related issue for server but since I wanted a workaround for my requirement I posted my query here in case any crm developer has come across such requirement or has any solution which can help me as I am developing this feature for CRM 2011 on premise version.

    Regards 

    Sushant Sarkar Microsoft CRM Dynamics Engineer

    Monday, August 20, 2012 5:18 AM
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    Hi Sushant,

    I think that Andrii is correct -the mechanics sending of SMS to a specific device type is not something you should be doing within CRM.

    It looks like you have a a few Architectural issues here that need to be cleaned up.

    I would recommend you create an "SMS Web Service" that sends your SMS's and simply call this this webservice from your CRM Plugin. Taking this approach would let you use an older / different server to connect to your GSM device.

    Monday, August 20, 2012 6:15 AM
  • Question
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    Hi ,

    I think its better you use SMS gateway to send sms from MS CRM

    check http://microsoftcrmworld.blogspot.in/2011/02/sending-sms-through-microsoft-crm.html

    Regards,

    Vilas

    Vilas Magar http://microsoftcrmworld.blogspot.com/

    • Marked as answer by Sushant Sarkar Wednesday, September 5, 2012 6:27 AM
    Monday, August 20, 2012 10:48 AM