LYNC with CRM agent control panel RRS feed

  • Question

  • I did this solution CRM Integration with LYNC  but when I received a call and put the call on hold the customer think that we close the call , can I put a music on hold in case I answer from CRM agent control panel ??

    When enabling client music on hold, music will be played any time a caller is placed on hold. Please run the following command to set EnableClientMusicOnHold as True.


    Set-CsClientPolicy  -Identity global –EnableClientMusicOnHold $True


    this situation requires more configuration at the CRM agent Control Panel, our Lync/OCS side may not be able to provide the efficient methods

    Amr Nassar
    Thursday, July 14, 2011 8:44 AM