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Vista not genuine after attempt to clean install RRS feed

  • Question

  • ran tool as directed, results are as follows, i can't do updates, all antivirus products won't run, can't use Acer recovery because it is blocked somehow
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-9YV2C-73YYH-XBKDP
    Windows Product Key Hash: Xm4oenzUmeSPv3FIOmRfkOJ/TbE=
    Windows Product ID: 89572-OEM-7232446-63729
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {D1A609AB-B18A-4922-940C-C5EAB830FDF4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1A609AB-B18A-4922-940C-C5EAB830FDF4}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XBKDP</PKey><PID>89572-OEM-7232446-63729</PID><PIDType>8</PIDType><SID>S-1-5-21-61288666-3115397825-1867592139</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 3680     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3505</Version><SMBIOSVersion major="2" minor="4"/><Date>20070410000000.000000+000</Date></BIOS><HWID>0E713807018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-324-463729-02-1033-6000.0000-3522009
    Installation ID: 017505444104659121254163656884054996278014786034184996
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: XBKDP
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJrI0YhwBWr/qTjystGqWuvL0FhIwsb5ArFb4Gg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   INTEL   CALISTGA
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Friday, December 18, 2009 3:58 PM

Answers

  • Hi bluemoon60,

      If you reinstalled Windows and you are getting these types of issues, my first guess would be hardware. (the reason I say that is because after a full clean install, Windows is in it's most pristine condition, so if it's not software, the next on the list is hardware) Possibly RAM going or Hard Drive starting to faul.  But don't take my word for it, this is outside my area of experties (and off topic for this forum since there doesn't appear to be any Non-Genuine messaging or anything related to Genuine Validation).

      I recommend posting in one of the Vista Answers Forums http://social.answers.microsoft.com/Forums/en-US/category/windowsvista or go to http://support.microsoft.com for additional support options.


    Sorry I couldn't be more help,
    Darin MS
    Monday, January 4, 2010 9:43 PM

All replies

  • Hello bluemoon60,

     
      Have you Activated your Vista by Phone?  If not, try the below alternate steps to Activate:

    To Activate by Phone:
    a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.


    If that does not work, Vista's Licensing Store may be corrupt or unreadable for some reason.  Try the below steps to recreate the Store.


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Friday, December 18, 2009 8:28 PM
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 8:05 PM
    • Unmarked as answer by bluemoon60 Saturday, December 26, 2009 9:42 PM
    • Unproposed as answer by bluemoon60 Saturday, December 26, 2009 10:01 PM
    Friday, December 18, 2009 8:28 PM
  • I cant do as you directed
    When I type %windir%\System32 i get the following

    Can not open 'C:\Windowssytem32\  Check your spelling and try again

    Does that sound right to you ??????

    I re-installed without typing in the key, and now I am able to get online......but still am not getting updates installed, and no
    A/V apps will install properly.

    When windows defender shows status as running, and I click on it in the Security Center and it wont open, and there is no icon in the notification area.  I found it listed in services as this:    C:\Windows\System32\svchost.exe -k secsvcs
    I have tried to remove it, update it, uninstall it, all to no avail. I wanted to get the Security Essentials, but can't


    Do you have some better suggestion about how to get this problem fixed???  
    And what does this mean???

    Log Name:      Application
    Source:        Microsoft-Windows-EventSystem
    Date:          12/26/2009 1:32:52 PM
    Event ID:      4609
    Task Category: Event System
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Allen
    Description:
    The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 80070422 from line 45 of d:\vistartm\com\complus\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />
        <EventID Qualifiers="49152">4609</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>16</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-12-26T19:32:52.000Z" />
        <EventRecordID>424</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>Allen</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">d:\vistartm\com\complus\src\events\tier1\eventsystemobj.cpp</Data>
        <Data Name="param2">45</Data>
        <Data Name="param3">80070422</Data>
      </EventData>
    </Event>

    Because when I clicked on the Event Log Online Help it took me to a Microsoft Tech Net site for server problems
    I am not a server, or at least don't want to be.....I am just on the internet myself, no network
    Saturday, December 26, 2009 10:36 PM
  • Hi bluemoon60,

      If you reinstalled Windows and you are getting these types of issues, my first guess would be hardware. (the reason I say that is because after a full clean install, Windows is in it's most pristine condition, so if it's not software, the next on the list is hardware) Possibly RAM going or Hard Drive starting to faul.  But don't take my word for it, this is outside my area of experties (and off topic for this forum since there doesn't appear to be any Non-Genuine messaging or anything related to Genuine Validation).

      I recommend posting in one of the Vista Answers Forums http://social.answers.microsoft.com/Forums/en-US/category/windowsvista or go to http://support.microsoft.com for additional support options.


    Sorry I couldn't be more help,
    Darin MS
    Monday, January 4, 2010 9:43 PM
  • cf. http://social.answers.microsoft.com/Forums/en-US/msescan/thread/6baee426-a80c-45a4-b14c-2f53514a0e93 
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Saturday, January 30, 2010 11:37 PM
  • Thanks Robear! Excellent work!
    Carey Frisch
    Sunday, January 31, 2010 12:05 AM
    Moderator
  • Who loves ya, baby? <wink> Michelle's got a major headache on her hands, that's for sure.
    Sunday, January 31, 2010 12:14 AM