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windows xp verification RRS feed

  • Question

  • I have windows xp on my laptop with coa but it has failed verification. It is a dell laptop with the software licensed to dell. 
    I have tired to verify it but it just says not licensed for your area. Any ideas   
    Wednesday, June 10, 2009 8:37 PM

Answers

  • Moon Raker


    Thank you for providing the MGA results so quickly.  Right now, your computer has a Volume Licensing Key “VLK” edition of XP Professional installed.  The installation was done with a now geographically blocked “VLK”.  Please reference the below snippet from the MGA Diagnostic results. Also I noticed the last 15 characters of the product key are missing from the results.

    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key:
    Windows Product Key:  Where is the last 15 characters of the product key?
    Windows Product ID: 55274-640-1011873-23005
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    Geographically blocked keys are blocked when they are detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely used key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you may be seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here: 
    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    You do have available options. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a “WGA Kit” from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of XP or return your monies. Next I noticed your computer is a Dell Latitude C640.  You may contact Dell Technical Support and request them to send you the recovery media originally installed on your computer.  Last have you filed a piracy report? If not we encourage customers to visit http://www.microsoft.com/piracy and file a report. This will help you as well as future customers. 

     

    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 10, 2009 11:46 PM
    Wednesday, June 10, 2009 11:46 PM

All replies

  • Hello Moon Raker

    Thank you for visiting us.  We understand the frustration you are currently experiencing. I am splitting your post. This will allow us to focus on your problem and help minimize with confusion with multiple posters within one thread.  Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 10, 2009 10:18 PM

  • My lt has windows xp professional version 2002 service pack 2 

    It has DELL as the licencee.

    diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key:
    Windows Product Key 
    windows Product ID: 55274-640-1011873-23005
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CD3CBDF2-E85C-4293-997E-85DA06496275}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD3CBDF2-E85C-4293-997E-85DA06496275}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JPKMJ</PKey><PID>55274-640-1011873-23005</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1708537768-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C640                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20030124000000.000000+000</Date></BIOS><HWID>0D643F07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57201</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A000:Dell Inc|A000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, June 10, 2009 10:56 PM
  • Moon Raker


    Thank you for providing the MGA results so quickly.  Right now, your computer has a Volume Licensing Key “VLK” edition of XP Professional installed.  The installation was done with a now geographically blocked “VLK”.  Please reference the below snippet from the MGA Diagnostic results. Also I noticed the last 15 characters of the product key are missing from the results.

    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key:
    Windows Product Key:  Where is the last 15 characters of the product key?
    Windows Product ID: 55274-640-1011873-23005
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    Geographically blocked keys are blocked when they are detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely used key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you may be seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here: 
    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    You do have available options. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a “WGA Kit” from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of XP or return your monies. Next I noticed your computer is a Dell Latitude C640.  You may contact Dell Technical Support and request them to send you the recovery media originally installed on your computer.  Last have you filed a piracy report? If not we encourage customers to visit http://www.microsoft.com/piracy and file a report. This will help you as well as future customers. 

     

    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 10, 2009 11:46 PM
    Wednesday, June 10, 2009 11:46 PM
  • Hi Stephen

    I have resent my results.

    I run a small business and xp is essential for me  

    I have Microsoft xp  Pro version 2002 service pack 2 it is registered to Dell the coa is ***Removed Product Key***.

    My lap top was purchased as used but legal, as I have only just started my business  funds are not available for a new unit.

    Can you please help me.

    Thank you 

    Moon Raker  




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T4YDB-PB6DG-JPKMJ
    Windows Product Key Hash: kLpNTgYGTsUYia9HU4fgu7ASyNA=
    Windows Product ID: 55274-640-1011873-23005
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CD3CBDF2-E85C-4293-997E-85DA06496275}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD3CBDF2-E85C-4293-997E-85DA06496275}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JPKMJ</PKey><PID>55274-640-1011873-23005</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1708537768-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C640                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20030124000000.000000+000</Date></BIOS><HWID>0D643F07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57201</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A000:Dell Inc|A000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Edited by Stephen Holm Thursday, June 11, 2009 5:03 PM removed product key
    Thursday, June 11, 2009 12:47 PM
  • Moon Raker

    Unfortunately there isn't anything we can do to rectify this misfortune.  Although my previous post I did offer potential “Options”. Whoever sold you the laptop installed a Geographically Blocked Volume Licensing Key. The original Windows installation was an OEM SLP version.

    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 

     

    ·        Did you have an opportunity to follow-up with the potential resolutions I recommended @ the end of my previous posting? 

    ·        Where did you purchase the used laptop?

    o   Please provide the details

    ·        Have you contacted the seller and explained the dilemma which you are experiencing

    ·         Did you receive a Dell Recovery Media disc with the laptop?

    ·        Have you visited http://www.howtotell.com ?

    ·        Have you filed a piracy report by visiting http://www.microsoft.com/piracy ?

    Further investigation indicates Microsoft Office Professional Edition 2003 was also installed with a now blocked VLK as well. Please reference the below snippet from the MGA Diagnostic results.

     

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Moon Raker please contact Dell Technical Support @ (800) 624-9896 and explain your situation.  Request them to send you the Recovery Media Disc for the laptop you own.  Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum.

     

    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    International Ownership Transfer Form

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/international_ownership_transfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1

    Transfer of Product Ownership

    http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&l=en&s=gen&redirect=1

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, June 11, 2009 5:38 PM
  • Hello Moon Raker,

    Following up on the info provided by Stephen, first, go to the Dell Ownership Transfer page and execute the transfer so that Dell has you on record as the owner of the Latitude C640 laptop.

    Wait 2-3 days.

    Then follow the link Stephen provided at the Dell site to order a replacement Dell OS Reinstallation CD for your computer.

    Once you receive the CD, backup and offload any data that you can't afford to lose, then use the Dell CD to do a clean installation of XP onto the computer.  If you search at the Dell site using the computer's Service Tag you can get step-by-step instructions on how to do the clean installation.

    Then your Dell's installation of XP will be 100% Genuine! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, June 11, 2009 5:54 PM