How do I stop Genenuine Advantage wornings for XP Pro RRS feed

  • Question

  • A Sony  laptop has just come back from repair
    On connecting to the interney, the copy of XP fails Genuine Advantage checks
    GA diagnostics say VLK blocked
    laptop went for repair as it came from Sony, ie genuine XP
    Repairers, Sony approved, say XP installed with licence key from the bottom of the machine
    The list 15 characters of the product key listed by GA diagnostics are differenet to the last 15 characters on the label
    Repairers are completely unsympathetic, so far no response from Sony, support web site is a mess!
    How can this be?
    How do I solve it?
    Can I change the product key?


    Thursday, April 30, 2009 12:21 PM


  • Good Morning Geoff,

    Thank you for posting in the WGA Forum today :-). Did you give the repair facility the Recovery Media Disks that should have came with your Sony @ the time of purchase? Also where is the repair facility located and do you have a website for them? Right now it appears Windows XP was loaded with a now blocked Volume Licensing Key "VLK". You can change the product key but this may not work. Let me explain. The problem you are experiencing happens frequently. Customers take their systems in for repair and get them back with a blocked VLK. Usually the versions installed are Windows XP Professional Volume edition. Next the product key which is located on the computer will be for a different version such as XP Home. This key will not work for say XP Professional. You do have options. First have you revisited the service center and explained what has happened? Also you can run the MGA Diagnostic Tool and print off the results for them to review. Ask them to install the Genuine software or request a refund. Next have you contacted Sony and identified the business and what you experienced with the now blocked VLK? Next I recommend you to please file a piracy report with Microsoft by visiting http://www.microsoft.com/priacy.  Also you may contact Sony and request them to send you the original recovery media disks should you have misplaced them. Then you can reinstall XP yourself with assistance from Sony Tech Support over the phone. 

    Hopefully this has helped you some. 

    Thank you,

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    • Marked as answer by Stephen Holm Thursday, April 30, 2009 6:00 PM
    Thursday, April 30, 2009 5:59 PM