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crm 2011How to remove my own address from the TO field RRS feed

  • Question

  • Hi all,

    When I click the Reply All button, the CRM also adds me to the TO field, so every mail I reply I also send it to myself 

    can you help me to solve it ?

    Tuesday, August 6, 2013 11:29 AM

All replies

  • Hi, see example below. In my case it is correctly removing me (Paul Nieuwelaar) from both the To and CC fields when I hit Reply All.

    However if you have any contacts with the same email address as you, and they are also included in the CRM email, then they will not be removed when you reply all. If this is your problem then you should consider deleting the contact record(s) so CRM does not track against the contact as well as your user.

    Hope that helps

    Paul


    If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".

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    Saturday, August 10, 2013 3:05 AM
  • Have you managed to resolve this issue? If so please mark the question as answered. If not, please let us know what is still the issue.

    Paul


    If my response helped you find your answer please show your thanks by taking the time to "Mark As Answer" and "Vote As Helpful".

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    Sunday, August 18, 2013 4:06 AM