Hi Scott,
Sorry, but this is not possible in Standard.
In Service you can define the Selection Criterias Random, Least Busy and Most Busy, but all three criterias have the same standard behaviour you described.
If you want a different behaviour you have to re-develop the complete dialog.
Best regards,
Jürgen
Jürgen Beck
Dipl. Kfm./Wirtschaftsinformatik
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