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  • General discussion

  • Hello,

     Threads posted prior to 2007 that are were not marked as "Answered" have been deleted. If your Thread was deleted and you are still experiencing a Windows Genuine Advantage issue, please repost your issue.

      In order to receive the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    Please also provide a short description of the issue you are experiencing.

    Darin Smith
    WGA Forum Program Manager

    Wednesday, February 28, 2007 12:25 AM