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Subscription Has Expired?? Help!!! RRS feed

  • Question

  • ok, my subscription has expired, so it says but im pretty sure it hasnt because the one yea period isnt over, somebody help as to how i can fix this.. thanks
    Sunday, June 22, 2008 11:17 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, June 23, 2008 3:15 PM
    Moderator

All replies

  •  

    Try to reactivate onecare by signing in your live id and the password. If it asked you to go online to purchase a subscription, don't go there.

    You may also check the computer's date and time settings. If it's incorrect, then correct it and restart onecare or just restart your computer.

    Monday, June 23, 2008 1:24 AM
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, June 23, 2008 3:15 PM
    Moderator